Deputy Director: Digital Standards & Inclusive Design

Adecco Portugal; Lancashire; On-site; GBP 161,000 - 182,000; Full time

Job summary

Adecco Portugal is seeking a Deputy Director of Digital Standards & Inclusive Design to provide strategic leadership across a major public sector digital transformation programme. The role focuses on improving accessibility, inclusive design, and user-centred service delivery at scale.

You will champion digital standards, collaborate across government, industry and academia, and explore innovations including AI-enabled solutions to modernise services and enhance end-to-end user experiences.

Qualifications

• Leadership in digital transformation or digital government environments.
• Experience developing and implementing digital standards and best practice frameworks.
• Expertise in accessibility and inclusive design for public services.
• Experience leading multidisciplinary teams across digital, data, research, accessibility, or standards functions.
• Strong understanding of end-to-end service design and customer journey transformation.
• Experience piloting and scaling innovative ideas within large, complex organisations.
• Excellent stakeholder management and influencing skills.
• Exceptional communication and collaboration abilities.

Responsibilities

• Lead the strategy and evolution of digital standards, accessibility frameworks, and inclusive design practices.
• Drive end-to-end service transformation, ensuring services are user-centred, accessible, and effective.
• Develop and pilot innovative approaches to improve public service delivery.
• Identify opportunities to leverage emerging technologies, including AI-enabled solutions.
• Establish methods for measuring service quality, accessibility, and digital performance.
• Oversee a portfolio of standards, accessibility, and transformation initiatives through delivery.
• Promote service and product-centred ways of working that embed continuous improvement.
• Build strong partnerships across government, industry, academia, SMEs, and innovation communities.
• Influence senior stakeholders and champion digital transformation across complex organisations.
• Drive collaboration across multiple teams to deliver joined-up user experiences that span organisational boundaries.

Skills

Digital leadership

Accessibility

Inclusive design

Service transformation

Job description

Adecco Portugal is seeking a Deputy Director of Digital Standards & Inclusive Design to provide strategic leadership across a major public sector digital transformation programme. The role focuses on improving accessibility, inclusive design, and user-centred service delivery at scale.

You will champion digital standards, collaborate across government, industry and academia, and explore innovations including AI-enabled solutions to modernise services and enhance end-to-end user experiences.