Deputy Chief Operating Officer

Manchester Life Management Limited; Manchester; On-site; GBP 60,000 - 80,000; Full time

Job summary

Manchester Life Management Limited is seeking a Deputy Chief Operating Officer to enhance operational excellence in residential lettings. The role involves leading in daily management and compliance, advocating for an inclusive culture and excelling in customer service awareness, catering to Manchester’s diverse tenant base.

Qualifications

• Five or more years experience in residential lettings, preferably in a Build to Rent environment.
• Excellent knowledge of landlord and tenant legislation.
• Experience in managing commercial tenants and understanding full repairing leases.

Responsibilities

• Deputize for the Chief Operating Officer in all operational aspects.
• Monitor internal systems and procedures to ensure compliance.
• Assist in planning budgets to maximize rental income and minimize voids.

Skills

Exceptional customer service

Leadership skills

Problem diagnosis

Knowledge of landlord and tenant legislation

Education

Membership of ARLA or equivalent property management qualifications

Job description

Direct message the job poster from Manchester Life Management Limited

Manchester Life Management Ltd – Job Description: Deputy Chief Operating Officer

About Manchester Life

Since 2014, Manchester Life has been at the forefront of transforming Ancoats into one of Manchester’s most vibrant and sought-after neighbourhoods.

We are a unique blend of investor, developer, and landlord, driven by a mission to create thriving communities.

Our commitment to setting new standards is unwavering, from regenerating Ancoats to restoring historic mills and providing high-quality homes to rent and spaces for local businesses.

So far, we’ve delivered1,500 homesand helped bring some of Manchester’s most beloved independent businesses to the area. Now, we’re embarking onPhase Threein the Poland Street area, continuing the regeneration of Ancoats and delivering 500 more homes for management of commercial tenants Manchester’s people.

As a landlord, we manageover 1,000 rental homesacross five (soon to be six) buildings in Ancoats and New Islington. Our mission is to offerexceptional homes, outstanding amenities, and a true sense of community.

Manchester Life residents come from all walks of life. Our homesare rented by a diverse mix of professionals, including teachers, midwives, and doctors; solicitors, graphic designers, and writers; hospitality workers, musicians, and artists; and professional sportspeople and business owners.

The Role

The deputy Chief Operating Officer , will work alongside and support the current Chief Operating Officer to maintain daily and ongoing delivery of the highest levels of operational management, performance, professional standards and service.

Key Responsibilities

·Deputizefor the Chief Operating Officer as required in all operational aspects of the day-to-day management of all the in house teams and services , providing strong and visible leadership across the organization.

·Monitor internal systems and procedures to ensure compliance

·Identify and Recommend improvements to increase performance and ensure that organizational goal are met

·Assist in maintaining a highly inclusive culture that ensures team members can thrive encouraging professional development and staff retention.

·Assist in planning and monitoring meaningfulbudgetsto maximise rental income and minimize voids losses.

·Undertake specific projects as assigned by the Chief Operating officer to assist in forecasting the short medium and long term needs of the business

·Acts as the first contact for emergency action planning and response and reporting to the Chief Operating officer by exception

·Assist with resource planning

·Carry out internal audit to ensure regulatory and internal processes compliance

·Record and respond to customer complaints in line with our standard complaints procedure

·Research and maintain up to date knowledge of legislative changes to operational requirements

What we are looking for

·Five or more years experience in residential lettings preferably in a Build to rent environment

·Excellent knowledge of Landlord and tenant legislation

·Experience of following and overseeing the legal process relating to debt collection and breach of tenancy

·Exceptional customer service

·Experience in the management of commercial tenants and an understanding of the obligations of a full repairing lease

·Member of Arlaor equivalent property management qualifications

·A detailed understand of the repairs and maintenance structure for BTRlandlords

·A back ground knowledge of the building safety act to support the Head of property services

·Ability to diagnose problems quickly and to foresee potential issues

·Understand business planning and regulatory issues

·Excellent leadership skills and personal integrity

Interested applicants should email their CVs to Jennifer Bendik, Chief Operating Officer, [e-mail].

Seniority level

• Seniority level

  Executive

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

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