Deputy Chief Concierge

Six Senses London; Greater London; On-site; GBP 45,000 - 65,000; Full time

Job summary

Six Senses London seeks a Deputy Chief Concierge to uphold the brand’s ethos of wellness, sustainability and personalised luxury. You will support the Chief Concierge in leading the Concierge team and ensuring flawless guest experiences across the hotel.

The role requires English fluency and supervisory experience. You will manage guest requests, plan experiences, coordinate transfers and maintain relationships with external partners to elevate service levels.

Qualifications

• Bachelor’s degree in Hotel Management, Business Administration or related field plus two-four years concierge experience including supervisory experience, or an equivalent combination of education and experience.
• Technical skills include MS Office – Word, Excel, PowerPoint and Outlook. Familiar with POS, PMS and CRM platforms. Excellent knowledge of guest related functions, guest service and local surrounding areas.
• Fluent in English; additional languages preferred.

Responsibilities

• Assist the Chief Concierge in daily duties and management of the Concierges, Bellmen and Doormen.
• Assess and update processes to stay relevant and aligned with Six Senses wellness and sustainability practices.
• Respond to guest requests with personal recommendations to maximize satisfaction while complying with hotel standards.
• Anticipate guest needs and implement guest-focused procedures and standards.
• Assist guests with inquiries about services, hours, events, directions.
• Coordinate with departments for transfers and assist with transfers to/from the hotel.
• Recommend, plan and arrange activities and experiences for guests’ stay.
• Know events and venues in London to suggest relevant experiences.
• Maintain relationships with external agents, brokers and venues to ensure high service levels.

Skills

Concierge experience

Supervisory experience

MS Office

POS

PMS

CRM platforms

English fluency

Education

Bachelor’s degree in Hotel Management, Business Administration or related field

Tools

POS

PMS

CRM platforms

MS Office

Job description

As Deputy Chief Concierge, I fully comprehend the vision of Six Senses London to help people reconnect with themselves, others and the world around them, plus our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness.

Sustainability, Wellness and Out of the Ordinary experiences are at the core of everything we do at Six Senses. I will safeguard these pillars and its strategic planning and development and ensure all directives, practices and initiatives are implemented, embraced, adopted within the hotel.

Duties And Responsibilities

In this role, I will assist the Chief Concierge in managing the efficient operation of our department to provide exceptional products and services within Six Senses brand operating standards.

• Assist the Chief Concierge in his daily duties and management of the Concierges, Bellmen and Doormen.
• Processes will be constantly assessed and reviewed to remain relevant, innovative and in keeping with Six Senses wellness and sustainability practices.
• Responsible for responding to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum guest satisfaction while complying with hotel standards and policies.
• Anticipate guests’ needs and implement procedures and standards that are guest focused.
• Assist guests in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.
• Coordinate with departments for transfer related requests and assist guests with transfers to and from the hotel if required.
• Recommend, plan, schedule and make arrangement with guests for their preferred activities during the stay.
• Knowledge of all events and venues in London and are able to personally recommend relevant and appropriate experiences to guests.
• Have good working relationships with external agents, brokers and venues directly to ensure a high level of service is offered to our guests.

Qualifications

To execute the position of Deputy Chief Concierge, I must have the required qualifications, technical skills and experience in a similar role in luxury hotels with proven results and includes the following:

• Possess a Bachelor’s degree in Hotel Management, Business Administration or related field plus two-four years concierge experience including supervisory experience, or an equivalent combination of education and experience.
• Technical skills include MS Office – Word, Excel, PowerPoint and Outlook. I am also familiar with various hotel systems including POS, PMS and CRM platforms. I have excellent knowledge of guest related functions, guest service and local surrounding areas.
• Fluent in English; I understand that additional languages are preferred.

All candidates must hold the right to work in the UK to be considered. Sponsorship is not available for this role.

The above is intended to provide an overview of the role and responsibilities for a Deputy Chief Concierge at Six Senses London. It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent to the position.

Six Senses London is an equal opportunity employer. This policy applies to all terms and conditions of employment.