Deputy Centre Manager

Festival Place

Basingstoke

Hybrid

GBP 28,000 - 40,000

Full time

5 days ago

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Benefits offered by this job

Company pension

Employee discount

Job summary

Festival Place in Basingstoke is seeking an experienced Operations Manager to lead daily site activities, drive sales performance and deliver exceptional guest experiences. You will supervise staff, manage rotas, training and recruitment, while ensuring compliance with company standards.

The role requires a minimum of 1 year in management and at least 1 year in customer service, with a hands-on approach to developing teams and meeting targets.

Qualifications

Minimum 1 year of management experience is required.
Minimum 1 year of customer service experience is required.
Must be able to work full-time and deliver sales targets.
Experience in recruitment, coaching and staff development is preferred.

Responsibilities

Help run daily site operations and maximise revenue.
Supervise and guide the team to deliver memorable guest experiences.
Maintain operating standards and manage stock takes.
Prepare staff rotas 1–2 weeks in advance and send for approval.
Monitor staff attendance and conduct inductions for new hires.
Keep wage sheets, weekly/monthly paperwork and audits up to date.
Attend staff and managers meetings and implement Head Office procedures.
Lead by example and promote promotions across channels.

Skills

Management

Customer service

Team leadership

Sales

Job description

A proven track record of building sales with a hands-on approach

Ability to create a fun and friendly environment for everyone.

Desire for developing, coaching, supporting, and rewarding teams.

Hunger for driving sales and delivering financial targets.

Full of fresh ideas to drive business development and ambition for success.

Duties and Responsibilities would include –

To help and assist in the daily operation of the site.
Supervise and guide the team to maximise revenue and deliver memorable experiences to our guests
Constantly working to achieve operating standards.
To carry out stock takes within the site.
To complete staff rotas 1-2 weeks in advance and to the needs of the business and send to your Regional Manager for Authorisation.
To keep track of staff sickness/lateness.
To complete welcome inductions for new team members
To update wage sheet daily.
To ensure all weekly/Monthly paperwork is correct within site.
Weekly paperwork to be sent twice a week.
To respond to Health and Safety and other audits that are conducted.
To ensure the office is kept clean, tidy, and organised.
To conduct recruitment, interviewing, and training.
To ensure all site orders are correct and the stock holding is to the needs of the business.
To maximise sales opportunities within site.
To meet specified targets as set by Head Office.
To be familiar with all products and brand standards within the business
To lead by example, encourage all colleagues to participate and work together.
To have a working knowledge of all promotions within the site and actively market the venue via social media and other channels
To take personal ownership for achievement of all objectives as agreed at appraisal or feedback meetings.
To attend and fully participate in all Staff meetings these are to be held every 6 weeks minimum.
To attend weekly Managers Meetings
To understand and follow administration processes as set by Head office.
Evaluate staff performance and give regular feedback.
To take personal accountability for the adherence to all company policies and procedures within the site.
To maintain integrity and a professional image with employees, customers, suppliers, and all external bodies.
To ensure that all steps are taken to minimise or prevent loss or damage to Company property or assets including information.