Assistant Centre Manager

Irwell Valley Homes; Greater London; Vor Ort; GBP 30.000 - 42.000; Vollzeit

Zusammenfassung

Irwell Valley Homes in London is seeking an Assistant Centre Manager to support the day-to-day running of our centres, developing commercial, operational and leadership skills while delivering excellent customer experiences and helping centre performance.

You’ll work closely with the Centre Manager, deputising when required, and focus on customer service, sales support and community engagement, including handling viewings and driving occupancy.

Qualifikationen

• Strong customer-facing experience with excellent relationship-building skills.
• Confident communication (verbal and written).
• Good IT skills and ability to learn new systems.
• Organised with the ability to manage multiple priorities.

Aufgaben

• Provide day-to-day support for centre operations and front-of-house activities.
• Deliver excellent customer service and handle queries or complaints promptly.

Kenntnisse

Customer-facing

Communication

IT literacy

Organised / multitasking

Jobbeschreibung

Before applying for this role, please read the following information about this opportunity found below.

London

Generous Salary Plus Benefits

As an Assistant Centre Manager, you will support the day-to-day running of our centres. This role is ideal for someone looking to develop their commercial, operational, and leadership skills, while delivering a great customer experience and supporting centre performance.

You will work closely with the Centre Manager, deputising where required, and playing a key role in customer service, sales support, and community engagement.

What You’ll Be Doing

Customer Service & Front of House

• Act as a key point of contact, maintaining a visible presence within the centre.
• Deliver excellent customer service and manage queries or complaints effectively.
• Build strong relationships with customers, understanding their needs.

Sales & Commercial Support

• Support viewings and promote available space and services.
• Help drive occupancy and revenue through proactive engagement.
• Develop knowledge of local competitors and market activity.

Community & Engagement

• Support a strong customer community through events and engagement.
• Promote the centre and customer activity internally and externally.

Operations & Centre Management

• Deputise for the Centre Manager when required.
• Work with FM to maintain high standards across the centre.
• Support H&S compliance and customer move-in/out processes.

Finance & Performance

• Support delivery of rent roll, occupancy, and budget targets.
• Assist with arrears and identifying cost efficiencies.

What We’re Looking For

Essential Skills & Experience

• Strong customer-facing experience with excellent relationship-building skills.
• Confident communication (verbal and written).
• Good IT skills and ability to learn new systems.
• Organised with the ability to manage multiple priorities.

Personal Attributes

• Proactive, self-motivated, and commercially aware.
• A collaborative team player with a positive approach.
• Confident, professional, and comfortable taking initiative.

This role requires you to be on site 5 days a week.

You must be authorised to work in the UK to be considered for this position