Deputy Care Operations Manager

Orcutt Labs, Inc.; Maidstone; On-site; GBP 30,000; Full time

Job summary

A healthcare organization in Maidstone is seeking a Deputy Care Operations Manager. You will support teams, manage operational performance, and ensure quality patient care in a respectful environment. The role requires leadership skills, a Full UK Manual Driving License, and a passion for patient care. Join a supportive team and make a difference in mental health transport services.

Benefits

Company pension

Cycle-to-work scheme

Health Care Cash Plan

Employee Assistance Programme

Qualifications

• Full UK Manual Driving License is required.
• Enhanced DBS within the last 3 years is preferred.
• Prior leadership or supervisory experience in relevant fields.

Responsibilities

• Lead and coach teams to deliver safe, effective care.
• Manage operational performance and adhere to company protocols.
• Act as the first point of contact for operational escalations.

Skills

Leadership

Communication

Calm under pressure

Coaching

Education

Full UK Manual Driving License

Enhanced DBS

Tools

IT systems

Job description

Overview

Deputy Care Operations Manager Full Time (40.3 hours/week)

Location: The Old Stables, Tonbridge Road, Mereworth, Maidstone, ME18 5LR

Reports To: Area Care Operations Manager (ACOM)

Job Type: Full-time

Shift Pattern: 4 on / 4 off (rotating between 4 days and 4 nights, 12-hour shifts)

Pay: Blended rate of £14.29 p/h (annual remuneration of £29,993.83 based on expected hours)

Opportunity: If you're an experienced leader in healthcare or secure services, this is your opportunity to step into a meaningful management role with purpose.

About Secure Care UK

Secure Care UK is an equal opportunities employer. We are committed to creating an inclusive environment for all employees and applicants. We welcome applications from all sections of the community regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation, in line with the Equality Act 2010.

Responsibilities

As a Deputy Care Operations Manager (DCOM), you will support, mentor, and lead teams to deliver safe, respectful, and person-centred mental health transport services. You’ll act as a role model for quality care, manage operational performance, and ensure your team embodies our values.

• Lead and coach teams to deliver safe, effective care
• Monitor compliance with health & safety and company protocols
• Manage rotas, vehicle readiness, and resource allocation
• Support recruitment, onboarding, and retention of staff
• Act as the first point of contact for operational escalations
• Ensure accurate use of electronic systems and data reporting
• Promote a positive team culture through regular communication and support
• Contribute to business development and build client relationships
• Collaborate with other departments for service delivery

Role involves working in crews of two or more, rotating between driving, escorting, and supervising patients, using secure, specially adapted vehicles (under 3.5 tonnes or larger Safe Area Vehicles for complex cases).

This is more than a driving role; it is about accompanying patients with care, dignity, and compassion through challenging transitions.

Requirements

• Full UK Manual Driving License (Required)
• Enhanced DBS within the last 3 years (Preferred)
• At least 12 months driving experience (Preferred)
• Prior leadership or supervisory experience in healthcare, security, emergency services, or a related field
• Strong communication and coaching skills
• Calm under pressure and passionate about quality patient care
• Confident using IT systems for scheduling, reporting, and communication

Training, Benefits & Opportunities

• Full induction including de-escalation, physical intervention, handcuff training, and First Aid
• Specialist training, NVQ Diplomas, and mentoring programmes
• Leadership development and career progression opportunities
• Company pension
• Cycle-to-work scheme
• Refer-a-friend bonus
• Health Care Cash Plan (after 6 months)
• Eligibility for Blue Light Card
• Employee Assistance Programme (from day one)
• Full uniform and enhanced PPE
• Wagestream financial wellbeing platform
• Additional annual leave after 2 years of service
• Monthly Care Awards and driver recognition schemes
• Suggestion scheme with rewards for implemented ideas
• Pay enhancements and overtime rates as applicable

Due to the nature of our services, flexibility is essential. While we operate on structured 4-on/4-off rotas, there may be occasions when shift overruns or changes are necessary to meet patient needs. We appreciate a responsive, team-first approach.

Ready to Make a Lasting Impact?

If you're passionate about supporting teams and patients, ready to lead with integrity, and want to grow within a company that values its people and purpose, apply today to begin your next chapter with Secure Care UK.