Deputy Branch Operations Manager

TN United Kingdom; Derby; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading company in the security industry is seeking a Deputy Branch Operations Manager in Derby. This role involves overseeing branch operations, ensuring service quality, and leading a motivated team. Ideal candidates will have significant experience in operational management and the security sector, along with strong leadership skills.

Benefits

Career Growth Opportunities

Health & Well-being Programs

Diversity & Inclusion Initiatives

Qualifications

• SIA and Driving Licences are mandatory.
• 5 years in security and operational management required.
• Strong communication and people management skills are essential.

Responsibilities

• Lead and motivate branch staff to deliver excellent service.
• Manage direct costs and client satisfaction through KPIs.
• Conduct security audits and ensure compliance with policies.

Skills

Communication

Time Management

People Management

Commercial Acumen

Flexibility

Education

SIA licence

Driving Licence

5 years checkable employment or education history

1 year experience in operational management

5 years experience within the security industry

Job description

The job description provides a comprehensive overview of the Deputy Branch Operations Manager role, including responsibilities, qualifications, and additional information about the company. However, the formatting can be improved for better readability and engagement by appropriately using HTML tags.

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Deputy Branch Operations Manager, Normanton

Job Description

• The Deputy Branch Operations Manager (DBOM) will be responsible for leading and motivating our people across the branch to deliver an excellent level of service to our client. This will be achieved by ensuring that all employees are trained and motivated to provide excellent service.
• Demonstrate understanding and engagement with the Securitas Core Values of Integrity, Vigilance, and Helpfulness, whilst showing a natural ability to recognize risk within the workplace and consider safety as a priority, complying with relevant policies, procedures, and training as provided by the Company.
• Proactive workforce resourcing and planning ensuring that all officers and staff are available and trained to the levels required.
• Ensure that client and Company standards are met through the correct management and retention of all staff in line with the clients’ service level agreements.
• Manage and monitor all direct costs in the most efficient way to ensure maximum quality in an economic way.
• Client satisfaction with the service provided reflected in positive KPI (Key Performance Indicators) results.
• Monitor and be responsible for all direct expenditure associated with delivering the service.
• Ensure all assignment instructions/risk assessments and site documentation are current, in date, and fully understood by deployed employees.
• Carry out regular site security audits to identify opportunities for improvement, engaging the Branch Operations Manager as necessary.
• Work closely with the Branch Operations Manager, highlighting potential leads for solutions conversions / added services leadership.
• Elevate employee engagement and ensure understanding and implementation of our Values and Purpose.
• Achieve operational performance targets such as labor efficiency, employee turnover, diversity, and inclusivity.
• Carry out Employee Welfare Visit Checklists monthly and manage or escalate any areas of concern.
• Measure employee engagement levels through survey results and NPS scores, identifying trends and creating action plans for improvement.
• Ensure effective training is provided so employees perform to the required standard. Conduct security officer welfare visits and escalate concerns as needed.
• Manage performance improvement processes, including disciplinary and grievance procedures.
• Encourage staff to take accountability for their development through talent management and succession planning.
• Promote and support the Learning Hub training model for wider learning and self-development.
• Participate in the development of the Securitas strategy through company and area initiatives.
• Review employee turnover reasons and exit interviews to improve conditions.
• Provide constructive feedback and support to the team, working on their development to optimize performance.

Qualifications

• SIA licence
• Driving Licence
• 5 years checkable employment or education history
• Right to work in the UK
• 1 year experience in operational management
• 5 years experience within the security industry
• Commercial acumen awareness
• Flexible with working hours
• Excellent time management skills
• Strong communication and relationship-building skills
• People management experience, leading and motivating a wide workforce
• Understanding of processes to achieve results
• Knowledge of H&S importance and impact on employees
• Experience using business intelligence to improve efficiency and practice

Additional Information

We’re excited about your interest in a career with Securitas UK! Join our global team of over 375,000 professionals.

Why Choose Securitas UK?

We aim to make the world a safer place, driven by our core values of Integrity, Vigilance, and Helpfulness. We foster empowerment, innovation, and growth, offering industry-leading training and career development opportunities.

What You Can Expect

Our dedicated Recruitment Team reviews every application carefully. We appreciate your patience and are here to support you—just email us if needed.

Diversity & Inclusion: Be Yourself at Securitas

As an all-inclusive employer, we embrace individuality and diversity, focusing on:

• Career Growth: Pathways from apprenticeships to leadership programs.
• Inclusive Leadership: Respect, transparency, and collaboration.
• Fair Pay & Benefits: Competitive and equitable compensation.

Our Commitment to You

We support our workforce through initiatives such as:

• Employee Networks: Safe spaces for connection and policy influence.
• Race at Work Charter & Armed Forces Covenant: Supporting equality and inclusion.
• Disability Confident Employer: Ensuring accessibility with our Reasonable Adjustment Passport, including a Level 2 Disability Confident Employer Certification, guaranteeing an interview for disabled applicants within location requirements.
• Health & Well-being Programs: Mental health support and wellness initiatives.
• Neurodiversity Top Employer Certification: Leading inclusivity for neurodivergent individuals.

We celebrate diversity year-round with events like BSL Week, International Women’s Day, PRIDE, and Black History Month.

Take the Next Step

Join us and be part of a team that values you. Click ‘I'm Interested' and start your career with Securitas UK today!