Deputy Branch Operations Manager

Securitas UK; Derby; Hybrid; GBP 36,000 - 45,000; Full time

Job summary

Join a leading security company as a Deputy Branch Operations Manager, where you'll lead a dedicated team to ensure exceptional service delivery. This role involves managing staff training, monitoring performance, and maintaining client satisfaction, all while promoting a culture of safety and compliance. With a competitive salary and opportunities for professional development, this is your chance to contribute to a safer world.

Benefits

Car allowance

Learning and development courses

Health & well-being programs

Diversity and inclusion initiatives

Qualifications

• Experience in operational management and security industry.
• Strong people management skills and ability to lead a diverse workforce.
• Excellent time management and communication skills.

Responsibilities

• Lead and motivate the team to deliver excellent service.
• Manage expenditures and ensure compliance with service level agreements.
• Conduct regular site security audits and manage performance improvement processes.

Skills

Communication

People Management

Time Management

Commercial Acumen

Education

SIA licence

Driving Licence

5 years checkable employment or education history

1 year experience in operational management

5 years experience within security industry

Job description

Company Description

Join Our Team as Deputy Branch Operations Manager!

As the Deputy Branch Operations Manager (DBOM), you'll lead and inspire our team, ensuring top-notch service delivery to our clients. You'll keep the team well-trained, motivated and ready to provide exceptional service. Plus, you'll manage expenditures to maintain efficiency and quality across all sites.

Shifts:Monday - Friday, with a requirement to be on call out of hours as part of a rotated schedule

Hours:37.5 hours per week

Pay:£36,000 + £5,400 car allowance

Location: Normanton

Travel: Will require occasional travel to the Barrow-in-Furness area

Hybrid:Based on requirements, we are able to offer some flexibility to work from home when possible

Learning and Development:Chance to utilise 100's of our learning and development courses

Job Description

• The Deputy Branch Operations Manager (DBOM) will be responsible for leading and motivating our people across the branch to deliver excellent level of service to our client. This will be achieved by ensuring that all employees are trained and motivated to provide excellent service.
• Demonstrate understanding and engagement with the Securitas Core Values of Integrity, Vigilance and Helpfulness, whilst showing a natural ability to recognise risk within the workplace and consider safety as a priority, complying with relevant policies, procedures and training as provided by the Company
• Proactive workforce resourcing and planning ensuring that all officers and staff are available and trained to the levels required
• Ensure that client and Company standards are met through the correct management and retention of all staff in line with the clients’ service level agreements
• Manage and monitor all direct costs in the most efficient way to ensure maximum quality in an economic way
• Client satisfaction with the service provided reflected in positive KPI (Key Performance Indicators) results
• Monitor and be responsible for all direct expenditure associated with delivering the service
• Ensure all assignment instructions/risk assessments and site documentation is current and in date and fully understood by deployed employees
• Carry out regular site security audits to understand opportunities where improvements can be made, engaging the Branch Operations Manager as necessary
• Work closely with the Branch Operations Manager highlighting potential leads for solutions conversions / added services Leadership
• Elevated levels of employee engagement and the understanding and implementation of our Values and Purpose
• Achieve operational performance targets such as labour efficiency, employee turnover, diversity, and inclusivity
• Carry out Employee Welfare Visit Checklists monthly and manage or escalate any areas of concern
• Measure employee engagement levels throughout the Branch through the employee survey results and the employee NPS (Net Promoter Score) score. Identify trends and areas for improvement and work with BOMs to create action plans to resolve issues
• Ensure effective training is provided so employees carry out their role to the required standard. Conduct security officer welfare visits and manage and or escalate any areas for concern
• Manage performance improvement processes including disciplinary and grievance processes as required
• Ensure that the talent management and succession planning process and meetings are completed timely, and all staff are encouraged to take accountability for their own development
• Promote and support the Learning Hub training model to encourage wider learning and self-development
• Involvement in the development of the Securitas strategy through involvement with Company and Area initiatives and projects
• Review and understand the reasons behind employee turnover for the branch and review exit interviews, taking actions as necessary to improve conditions for the employees
• Provides constructive feedback and provides support to the team
• Work with your team on their development and support them to perform at their best.
  
  

Qualifications

• SIA licence
• Driving Licence
• 5 years checkable employment or education history
• Right to work in the UK
• 1 yearexperience in operational management
• 5 yearsexperience within security industry
• Commercial acumen awareness
• Flexible with working time
• Excellent time management skills
• Communication is key to succeed in this role
• Able to form good working relationships
• Strong people management skills, experience of leading and motivating a wide workforce
• A deep understanding of using processes to achieve remarkable results
• Understanding of the importance of H&S and the impact on employees
• Experience of using business intelligence to drive efficiency and best practice
  
  

Additional Information

It’s great to see you’re considering a career with us here at Securitas UK! You're one step away from joining our global team of over 375,000 professionals.

Why Choose Securitas UK?

At Securitas UK, we are on a mission to make the world a safer place, driven by our core values of Integrity, Vigilance, and Helpfulness. We foster empowerment, innovation, and growth, offering industry-leading training and career development opportunities.

What You Can Expect

Applying for a new role can be exciting yet daunting. Our dedicated Recruitment Team carefully reviews every application, and we appreciate your patience. Need support? We’re here to help—just drop us an email.

Diversity & Inclusion: Be Yourself at Securitas

We are an all-inclusive employer, embracing individuality and diversity as key to our success. Our belonging strategy focuses on:

• Career Growth: Clear pathways from apprenticeships to leadership programs.
• Inclusive Leadership: A culture of respect, transparency, and collaboration.
• Fair Pay & Benefits: Competitive, equitable compensation and benefits.
  
  

Our Commitment to You

We support our workforce through initiatives such as:

• Employee Networks – Safe spaces to connect and influence policies for change.
• Race at Work Charter & Armed Forces Covenant – Supporting equality and inclusion.
• Disability Confident Employer – Ensuring accessibility with our Reasonable Adjustment Passport. With our Level 2Disability Confident Employer Certification - We commit to guaranteeingan interview to anyone who discloses a disability at screening, providing they live within the location requirements.
• Health & Well-being Programs – Mental health support and workplace wellness.
• Neurodiversity Top Employer Certification – Leading inclusivity for neurodivergent individuals.
  
  

We celebrate diversity year-round with events like BSL Week, International Women’s Day, PRIDE, and Black History Month and so much more!

Take the Next Step

Join us and be part of a team that values you. Click ‘I'm Interested' and start your career with Securitas UK today!