Deputy Branch Operations Manager

Securitas UK; Derby; Hybrid; GBP 36,000 - 45,000; Full time

Job summary

Join a leading security company as a Deputy Branch Operations Manager. You will lead a dedicated team, ensuring exceptional service delivery while managing operational costs and staff performance. This role offers a hybrid work environment and opportunities for career growth within a diverse and inclusive organization.

Benefits

Car Allowance

Flexible Work from Home Options

Comprehensive Well-Being Programs

Qualifications

• SIA license required.
• 5+ years of employment or education history.

Responsibilities

• Lead and motivate branch team to deliver excellent service.
• Manage costs effectively to ensure quality and efficiency.
• Conduct regular welfare visits and manage performance issues.

Skills

Communication

Time Management

Flexibility

Education

Operational Management Experience

5+ Years in Security Industry

Job description

Join Our Team as Deputy Branch Operations Manager!

As the Deputy Branch Operations Manager (DBOM), you'll lead and inspire our team, ensuring top-notch service delivery to our clients. You'll keep the team well-trained, motivated, and ready to provide exceptional service. Plus, you'll manage expenditures to maintain efficiency and quality across all sites.

Job Details

• Shifts: Monday - Friday, with a requirement to be on call out of hours as part of a rotated schedule
• Hours: 37.5 hours per week
• Pay: £36,000 + £5,400 car allowance
• Location: Normanton
• Travel: Occasional travel to the Barrow-in-Furness area
• Hybrid: Flexible work from home options based on requirements

Responsibilities

1. Lead and motivate our branch team to deliver excellent service, ensuring all staff are trained and engaged.
2. Demonstrate understanding of Securitas Core Values: Integrity, Vigilance, Helpfulness, prioritizing safety and compliance.
3. Proactively plan workforce resourcing and training to meet operational needs.
4. Ensure client and company standards are met, managing staff retention and performance.
5. Manage costs effectively to ensure quality and efficiency.
6. Monitor KPI results and client satisfaction levels.
7. Oversee expenditure and ensure all site documentation and risk assessments are current and understood.
8. Conduct site security audits and collaborate with the Branch Operations Manager on improvements.
9. Work closely with leadership to identify opportunities for service enhancements and new solutions.
10. Promote employee engagement, diversity, and inclusivity initiatives.
11. Achieve operational performance targets including efficiency, employee turnover, and inclusion metrics.
12. Conduct regular welfare visits, manage performance issues, and support staff development.
13. Lead talent management, succession planning, and training initiatives.
14. Contribute to company strategy and review employee turnover and exit interview insights.
15. Provide team support, feedback, and development opportunities.

Qualifications

• SIA license
• Driving license
• 5+ years of employment or education history
• Right to work in the UK
• At least 1 year in operational management
• 5+ years in the security industry
• Commercial awareness, flexibility, and excellent time management
• Strong communication and people management skills
• Understanding of health & safety and business intelligence tools

Additional Information

We are committed to diversity and inclusion, offering career growth, fair pay, and comprehensive well-being programs. Join us to be part of a global team making the world a safer place.