Deputy Account Director - UK

Compass Group UK & Ireland; Luton; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading company in the catering sector seeks a competent individual to manage client relationships and oversee service quality across their national portfolio. The successful candidate will drive team performance while demonstrating a strong understanding of contract catering and the hospitality industry.

Benefits

Contributory pension scheme

Car or Car Allowance

Career development programs

Digital GP access

Travel discounts

Discounts at major retailers

Cinema ticket discounts

Wellness classes

Qualifications

• Multi-unit contract catering experience essential.
• Designed to address complex business issues effectively.
• Innovative and financially responsible management required.

Responsibilities

• Oversee a national portfolio and maintain service standards.
• Lead General Managers and their teams for seamless customer experiences.
• Manage future investment plans and project delivery.

Skills

Project Management

Creative Problem-Solving

Effective Communication

Leadership

Passion for Food and Hospitality

Job description

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Job Introduction

We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:

• Contributory pension scheme
• Car or Car Allowance
• Grow your career with our Career Pathways and MyLearning programmes
• Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
• Exclusive travel discounts with TUI, Expedia, Booking.com and many more
• Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more
• Up to 44% off cinema tickets to enjoy your favourite blockbuster
• Receive cash rewards every time you spend and use them on a wide range of brands
• Un-wind with us with free wellness, mindfulness and exercise classes
• You can share all discounts and offers with your friends and families

Being the key point of contact for the client and ensuring that quality and service standards are delivered across the national business. To manage, develop, and inspire the General Managers and their reports to deliver a seamless customer experience with a strong commercial return.The successful candidate must have a keen eye for detail and really understand what good looks like. Project management experience is also advantageous as the candidate will be leading on future investment plans and delivery.

Key Responsibilities:

• Overseeing a national portfolio.
• Acting as the primary point of contact for the client, ensuring quality and service standards are maintained.
• Managing and inspiring General Managers and their teams to deliver seamless customer experiences with strong commercial outcomes.
• Leading future investment plans and projects, with a focus on delivery.

Required Skills & Experience:

• Multi-unit contract catering or catering business experience is essential.
• Ability to address complex business issues with creative problem-solving and timely strategy implementation.
• Effective communication skills, with the ability to motivate and interact at all organisational levels.
• A strong passion for excellent food and hospitality.
• A proven track record as an innovative and financially responsible manager.
• Demonstrated leadership capabilities.

About Us

Part of Compass Group UK&I, Chartwells is the leading provider of catering and support services to the education sector. For over a quarter of a century, Chartwells has been focusing on helping those in education to build strong bodies, sharp minds and lead long healthy lives. Every week, Chartwells serves millions of nutritious and delicious meals to pupils and students in primary and secondary schools, academies, independent schools, colleges, and universities across the UK. Chartwells is committed to safeguarding and promoting the welfare of children and expect all employees to share this commitment. Any offer of employment will be subject to successfully completing pre-employment checks, including an enhanced DBS disclosure and a Children's Barred List check. This post is exempt from the Rehabilitation of Offenders Act 1974 and we ask applicants to declare all previous convictions and cautions in order to assess their suitability to work with children.

Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!