Depot Supervisor

Dunelm; Stoke-on-Trent; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Pension scheme

Sharesave

Cycle to work

Discount on all Dunelm products

Job summary

Dunelm is seeking a Depot Supervisor for the Home Delivery Depot in Stoke to oversee daily warehouse and transport operations, ensuring timeliness and a high standard of customer service.

You will assist with delivery coordination, driver communications, and supporting the Depot and Internal Transport Managers. The role emphasizes leadership, proactive problem solving, and a friendly, expert attitude.

Qualifications

• National CPC & Driver CPC would be an advantage.
• C1 licence not essential but would be an advantage.
• Strong leadership and communication skills.
• A proactive, problem‑solving mindset.
• Passion for delivering excellent customer service.
• Friendly, expert attitude that reflects our value.

Responsibilities

• Assisting with the smooth running of the delivery and collection service and the co‑ordination the activities of our Home Delivery Network teams.
• Assisting the control of the driver communications and workload, through managing route planning, controlling tachograph reports and managing driver holidays and sickness.
• As a Depot Supervisor, you will contribute to the daily running of the depot and support the Depot Manager and Internal Transport Manager in supporting the wider team.

Skills

Leadership

Communication

Problem-solving

Customer service

Proactive mindset

Job description

Overview

Here at Dunelm, we have an exciting opportunity to join our Home Delivery Depot in Stoke. We’re on the lookout for a highly motivated Depot Supervisor who’s passionate about people, logistics, and delivering a brilliant customer experience.

As a Depot Supervisor, you’ll play a key role in the day-to-day running of our warehouse and transport operations. From overseeing distribution and collection services to managing stock sortation and trunk planning, you’ll help ensure everything runs smoothly, safely, and on time. You’ll be the kind of person who thrives in a fast-paced environment, leads by example, and brings a friendly, expert approach to every challenge.

What you'll be doing

• Assisting with the smooth running of the delivery and collection service and the co‑ordination the activities of our Home Delivery Network teams


• Assisting the control of the driver communications and workload, through managing route planning, controlling tachograph reports and managing driver holidays and sickness


• As a Depot Supervisor, you will contribute to the daily running of the depot and support the Depot Manager and Internal Transport Manager in supporting the wider team.

What we'll look for in you

• National CPC & Driver CPC would be an advantage


• C1 licence not essential but would be an advantage


• Strong leadership and communication skills


• A proactive, problem‑solving mindset


• Passion for delivering excellent customer service


• Friendly, expert attitude that reflects our value

As part of the team, you will enjoy plenty of benefits:

• Competitive salary of £31,000.


• Contribution to your pension scheme for the twilight years.


• Fantastic Sharesave option where colleagues can buy Dunelm shares monthly at a discounted rate to build up an investment for that rainy day.


• Cycle to work scheme to help keep colleagues fit and help with air pollution, travel costs, tax and national insurance.


• A cool 15% discount on allDunelmproducts, in-store and online to help make your house a 'Home'.