Depot Quality Manager

Dpdgroup; England; On-site; GBP 52,000 - 76,000; Full time

Benefits offered by this job

Holiday trading

Enhanced maternity and paternity

Free life assurance of 4 x salary on加入

Health Kiosks

Vitality at Work

Free On Site Parking

Discounted shopping

Milestone Days off

Eye tests and glasses support

Job summary

DPDgroup is seeking an experienced Depot Quality Manager to join the depot management team and strengthen quality, ISO, H&S and compliance across operations. You will drive quality and compliance by analysing operational data, implementing improvements, coaching staff, and coordinating audits with the depot team and external contractors.

You will champion a customer-first approach, monitor HR, Transport, and security, and contribute to continuous development through training and process

Qualifications

• Knowledge and understanding of quality, audits and compliance ideally gained within a transport setting.
• Awareness of CPC and O Licence requirements is advantageous.
• Confident communicator with the ability to lead, motivate and manage high performing teams.

Responsibilities

• Drive quality and compliance within the depot by maintaining and improving standards.
• Analyse and interpret operational data to produce reports; identify and resolve non-conformances.
• Improve and maintain a customer-first approach in all depot operations.
• Monitor and review depot/administration compliance of H&S, HR, ISO, Audits and Environment.
• Coach and mentor depot staff in understanding Company processes and procedures.

Skills

Quality management

Data analysis

Staff leadership

Communication

Problem solving

Job description

Job Description

Our Site Manager is currently recruiting for an experienced Depot Quality Manager to join and strengthen their highly experienced depot management team.

Purpose of Position

Through constant review of business analytics, conduct a deep dive analysis to identify opportunities to improve the quality and experience for the shipper.

To ensure that the depot is compliant in areas of Quality, ISO, Environment, H&S, HR, Transport, Couriers, Self Employed Owner Drivers and Security.

Key Tasks/Areas of Responsibility

• Drive quality and compliance within the depot by maintaining and improving standards within the depot
• Run, analyse and interpret operational data to produce daily, weekly and monthly reports; identify and resolve areas of non-conformance
• To improve and maintain a customer first approach in all aspects of depot operations
• Monitor and review depot/ administration compliance of H&S, HR, ODF, Transport, Recruitment, ISO, Audits and Environmental
• Maintain and drive completion of new process training with depot admin team support & OJT support
• Recommend any new processes to achieve company audits according to company targets in relation to H&S, Quality and Transport with Depot management team
• To coach and mentor office based employees in understanding Company processes and procedures
• To attend on site and off site meetings/ courses as directed by the General Manager.
• Proactively communicate and collaborate with external and internal contractors.
• Ensure own skills and knowledge are kept up to date and take responsibility for own personal development.
• Assist in the facilitation of meetings and arrange minute taking for H&S and weekly Shift Manager meetings to drive accountability.
• To undergo any other tasks as directed by the Site Manager.

Qualifications

What we’re looking for

• You will have a strong knowledge and understanding of quality, audits and compliance ideally gained within a transport setting. It would be advantageous if you were aware of CPC and O Licence requirements.
• You will be a confident communicator with a passion to lead, motivate and manage high performing teams whilst influencing at all levels.
• A person capable of decisive and effective decision-making, in a time pressured environment
• Someone that really enjoys resolving problems and demonstrates high levels of resilience, self-motivation and flexibility.
• You will be analytical, customer focused and highly organised
• Demonstrate the core DPD DNA values of Passion, Respect, Honesty, Flexibility, Caring and Accountability.

Additional Information

About our Benefits

We recognise that our people are at the heart of our business, without them we wouldn’t be able to deliver our award-winning service to millions of customers across the country each day. It’s important to us that we demonstrate our recognition of you in providing you with more than just a salary and job stability. To name but a few…

• Holiday trading
• Enhanced maternity and paternity package
• Free life assurance of 4 x salary on joining the pension scheme
• Health Kiosks visiting every location
• Vitality at Work
• Free On Site Parking
• Discounted shopping from ’s of retailers including up to 5% off supermarket shopping
• Milestone Days off to celebrate with your family and friends
• For employees who regularly use a screen as part of their job we offer free eye tests and support with the cost of glasses