Depot Operations Supervisor: Drive On-Time Bus Service

First Group; Sheffield; Hybrid; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Simply Health & Smart Health for you &

Discounted train travel for you and/or

Free bus pass

Cycle to work scheme

25 days holiday + bank holidays

Pension scheme and discounted shares

Flexible working

Job summary

First Bus in Sheffield is seeking an Operations Supervisor for our Olive Grove depot. This full-time role involves coordinating daily service, managing driver queries, and ensuring punctual operations while upholding safety and company procedures.

You will lead a small team, monitor performance, and collaborate with engineering and depot staff to sustain on-time performance and high customer service standards. A rewarding package awaits the right candidate.

Qualifications

• Previous management or supervisory experience in transport preferred.
• Excellent computer skills.
• Knowledge of Road Traffic Act and Employment legislation.
• Ability to lead and inspire people to follow operational best practice.
• Excellent planning and prioritising.
• Customer focus.

Responsibilities

• Forward planning on-the-day service requirements through to end-of-day and future days, including covering on the day absence
• In a smaller depot, monitor and pro‑actively manage service punctuality and availability, through the use of systems highlighted in the systems matrices.
• Support driver queries in a timely manner and oversee driver reporting
• Ensure accurate capture and recording of drivers' hours, duties and attendance in the DAS GUI system
• Maintain accurate records for all aspects of operational standards and performance
• Analyse and manage information and systems, to proactively to ensure continuous improvement of service performance
• Ensure drivers are allocated the correct vehicle and leave the depot on time
• Deal with telephone queries and support the satisfactory resolution of customer queries
• Ensure a comprehensive hand‑over and coordination across shifts
• Manage the collection of cash from depots in line with company procedures
• Live input of lost/additional mileage when dealing with unexpected events (eg breakdowns)
• Ensure depot equipment is logged and maintained and that sufficient levels of stock are available, including: ticket machines, driver equipment, cash machines, and ticket rolls etc.
• Carry out investigations of incidents and prepare reports detailing findings and recommendations
• Work alongside depot operational and engineering team members, fostering excellent working relationships to effectively manage all aspects of on time performance, including vehicle Allocation, breakdowns and changeovers
• Ensure an effective working relationship with recognised trade union representatives and officials
• Comply with requisition to pay procedures and delegated authorities
• Other duties commensurate with the role as may be deemed appropriate by the line manager

Skills

Supervisory experience

Excellent computer skills

Knowledge of Road Traffic Act

People leadership

Employment legislation knowledge

Planning and prioritising

Customer focus

Job description

First Bus in Sheffield is seeking an Operations Supervisor for our Olive Grove depot. This full-time role involves coordinating daily service, managing driver queries, and ensuring punctual operations while upholding safety and company procedures.

You will lead a small team, monitor performance, and collaborate with engineering and depot staff to sustain on-time performance and high customer service standards. A rewarding package awaits the right candidate.