Bus Depot Operations Manager – Lead & Improve Performance

First Bus; Longton; On-site; GBP 38,000 - 47,000; Full time

Benefits offered by this job

Health & wellbeing

Discounts

Cycle to work

Holiday + bank holidays

Pension scheme

Flexible working

Job summary

First Bus is seeking a Staff Manager at Adderley Green depot to lead the operations team, drive on-time performance and ensure excellent customer experience. You will deputise for the Operations Manager, maintain governance, and embed policies within the depot.

Key duties include training coordination, driver performance discussions, disciplinary processes, and collaborating with engineering to optimise service delivery and communication with stakeholders.

Qualifications

• Experience in supervisory roles, preferably in transport.
• Solid knowledge of employment legislation and health & safety.
• Ability to lead and inspire teams to follow best practices.

Responsibilities

• Manage the depot operations team per FirstGroup policies and legislation.
• Coordinate training to ensure operational staff are competent.
• Conduct driver performance reviews and development chats.
• Drive an engaged, high-performing team with continuous improvement.
• Handle disciplinary, grievance or absence reviews per policy.
• Maintain accurate records on operations and employee data.
• Collaborate with service performance to ensure consistent customer experience.
• Improve lost miles and punctuality to meet KPIs.
• Create disruption plans with supervisors and inform relevant colleagues.
• Liaise with stakeholders and attend meetings to improve service performance.
• Local point of contact for fault diagnosis of performance systems.
• Foster collaboration between operations and engineering teams.
• Deliver performance improvement plans and manage costs within budget.
• Ensure adherence to requisition procedures and delegated authorities.
• Maintain relationships with union reps and officials.
• Perform other duties as assigned.

Skills

Leadership

People management

Communication

Training coordination

Disciplinary handling

Record keeping

Stakeholder liaison

Continuous improvement

Budget awareness

Job description

First Bus is seeking a Staff Manager at Adderley Green depot to lead the operations team, drive on-time performance and ensure excellent customer experience. You will deputise for the Operations Manager, maintain governance, and embed policies within the depot.

Key duties include training coordination, driver performance discussions, disciplinary processes, and collaborating with engineering to optimise service delivery and communication with stakeholders.