Depot Operations Supervisor

apetito UK; Christchurch; On-site; GBP 30,000; Full time

Job summary

A leading company in the ready-meal sector is seeking a Depot Operations Supervisor. This role involves managing customer services, delivery fleet, and warehouse operations, ensuring high standards of service and team performance. Ideal candidates will have supervisory experience and a strong customer service focus. The position offers growth opportunities in management and a competitive hourly rate with various benefits.

Benefits

Living Wage accredited salary

33 days holiday including bank holidays

Option to purchase additional holiday

Discretionary bonus scheme

Pension with employer contributions

Life assurance

Christmas vouchers

Perks scheme with discounts

Qualifications

• Supervisory experience leading and motivating teams.
• Proficiency with IT systems.
• Full UK Manual driving license required.

Responsibilities

• Modeling passion and commitment to outstanding customer service.
• Managing health & safety, stock, delivery fleet, and facilities.
• Tracking team performance against targets.

Skills

Supervisory experience

Strong communication

Customer service skills

Problem-solving skills

Influencing skills

Tools

IT systems

Job description

Depot Operations Supervisor

This role is 40 hours per week, working any 5 of 6 days (closed Sundays).

The Depot Operations Supervisor reports to the Retail Sales & Operations Manager (RSOM), who has overall responsibility for the depot and service across:

1. Customer Services
2. Delivery fleet
3. Cold store Warehouse

We offer a competitive hourly rate of £14.00 per hour + bonus + benefits.

Wiltshire Farm Foods, part of the apetito group, is the UK’s largest ready-meal supplier, cooking and delivering over 330 different delicious frozen ready meals across the UK primarily to the elderly, their family members, and healthcare professionals.

We're dedicated to making a real difference to our customers' lives by bringing sunshine to their doors through our commitment to good old-fashioned service. Our pride drives us to innovate and improve continuously, ensuring our products and service exceed customer expectations. We are also committed to being an ethical and sustainable organization that does the right thing.

Responsibilities include:

• Modeling passion and commitment to outstanding customer service.
• Driving the delivery of established processes and operational standards.
• Tracking team performance against targets.
• Developing operational performance and team skills.
• Managing health & safety, stock, delivery fleet, and facilities.
• Participating in daily tasks such as deliveries and picking (full UK driving license required).

This role offers an excellent opportunity for growth in management skills and business delivery experience.

Essential Skills & Experience:

• Supervisory experience leading and motivating teams.
• Strong communication and customer service skills.
• Proficiency with IT systems.
• Influencing skills and KPI understanding.
• Problem-solving skills.
• Full UK Manual driving license.

Desirable Skills & Experience:

• Experience in retail, wholesale, customer service, or logistics.
• Knowledge of P&L and budget management.
• Health & safety and food safety training.
• Coaching and team development experience.
• Operational policy implementation.

Personal Qualities:

• Positive attitude, tenacity, and leadership.
• Excellent communication and accountability.
• Customer-focused and community-oriented.
• Hands-on leadership, including driving or picking roles.

You must have held a UK manual driving license for at least 2 years. All offers are subject to driving assessments, license checks, and DBS checks, as this role involves working with vulnerable customers. Disclosure is required under the Rehabilitation of Offenders Act 1974.

Benefits include:

• Living Wage accredited salary
• 33 days holiday including bank holidays
• Option to purchase additional holiday
• Discretionary bonus scheme
• Pension with employer contributions
• Life assurance
• Christmas vouchers
• Perks scheme with discounts

We pride ourselves on being a family-owned, ethical, and sustainable organization committed to community service, British food, and reaching Net Zero by 2040. We embrace diversity and inclusion, aiming to build an empowering workplace for all.