Depot Customer Service Advisor

Phoenix Medical Supplies; England; On-site; GBP 25,000 - 30,000; Full time

Job summary

Un leader dans le secteur des produits médicaux recherche des conseillers en service client passionnés pour garantir une expérience client supérieure. Les candidats idéaux auront une expérience dans un environnement de service à la clientèle, de solides compétences en communication et un désir de travailler au sein d'une équipe dynamique.

Benefits

Formation et coaching fantastiques

Opportunités de développement continu

Qualifications

• Expérience dans un centre d'appel ou environnement de service à la clientèle.
• Compétences de communication écrite et verbale professionnelles.

Responsibilities

• Fournir un excellent service client à tout moment.
• Gérer les appels entrants et les commandes des clients.
• Résoudre les requêtes des clients de manière proactive.

Skills

Communication

Service client

Travail en équipe

Education

NVQ en service client

Job description

Job Type: Permanent Job Sector: Unspecified Region: Yorkshire Location: Wakefield Salary Description: Competitive Posted: 13/06/2025 Recruiter: Phoenix Medical Supplies Job Ref: kal-PHOENIXHealthcareDistributionLimited-44087-674 Job Views: 3

Customer Service Advisor(s)The PHOENIX Group are currently looking for Customer Service Advisors who have a passion for delivering the best possible customer experience. Your overall responsibility will be to provide excellent levels of customer service to our customers at all times.The position requires a professional approach to customer service and a desire for continuous improvement as you will be liaising with healthcare professionals. The role includes: dealing with incoming calls, placing customer orders, investigating and resolving customer queries, informing customers on all aspects of our services and product ranges, and proactive service calls.It is essential that you have experience of working within either a contact centre or busy customer service environment. You will be customer focused with professional telephone and written communication skills. It is essential that you are able to work as part of a busy team and possess proficient keyboard skills. A customer service NVQ or experience in the pharmaceutical industry is desirable but not essential.In return we offer fantastic training and coaching with ongoing development opportunities.The role is full time working on a shift rotation between the hours of 8.30am – 6pm with the occasional Saturday 9am – 1pm.INDPMS