Dependency and Recovery Guide

Ingeus UK Ltd; Sunderland; Hybrid; GBP 12,000 - 15,000; Part time

Benefits offered by this job

Annual leave 25 days

EAP support

Private medical insurance

Life assurance

Cycle to work

Travel season ticket loan

Eyecare vouchers

Salary Finance

Critical illness cover

Dental insurance

Volunteer days

Job summary

Ingeus UK is seeking a Recovery Guide in Sunderland on a part-time permanent basis. The role involves regular travel between sites, with a focus on supporting individuals recovering from addiction and complex needs.

You’ll build trust, manage caseloads, and provide proactive support, including action planning and session delivery, all while maintaining thorough records and complying with checks.

Qualifications

• Compassion, resilience and organisation are essential to support clients.
• Ability to stay flexible and adapt to changing needs.
• Strong relationship-building skills with participants, probation services and stakeholders.
• Safeguarding awareness to identify risks and respond appropriately.
• Excellent IT and administrative record-keeping to track progress.

Responsibilities

• Formulate detailed action plans shaping the support received.
• Caseload management across multiple individuals and related admin.
• Advocacy and signposting to key services.
• Quality recording on IT systems to ensure progress and compliance.
• Deliver 1:1 and small group sessions.

Skills

Compassion

Resilience

Organisation

Flexibility

Relationship building

Safeguarding awareness

IT and admin skills

Job description

Dependency and Recovery Guide

Salary:£13,572.73

Location:Sunderland

Contract:Part Time Permanent

This role involves regular travel between sites therefore ability to travel is a requirement of the role.

Rebuilding your life after prison is one of the toughest challenges a person can face. But with the right support, it’s possible. That's where you come in.

We're looking for a Recovery guide -someone with a rare mix of compassion, resilience, organisation and flexibility. Someone who understands that rehabilitation isn't just about offering advice; it’s about rolling up your sleeves and pro-actively supporting someone on their journey.

You'll be working in a challenging environment with people who have complex needs and who can be reluctant to engage. But when you help someone break the cycle of addiction and take real steps toward transforming their life, it’s a great feeling.

What You'll Be Doing:

• Action Planning:You will formulate detailed action plans that shape the support they receive
• Caseload management:You'll manage multiple individuals, balancing their needs while keeping up with all the related admin.
• Advocacy and signposting:You will be supporting participants to engage with key services.
• Quality Recording:Keep thorough, up-to-date records of all your work on multiple IT system, ensuring progress is properly tracked and compliance is met
• 121 and Group Delivery:Setting up and delivering engaging sessions in small groups.

What We’re Looking For:

• Relationship Building:You’ll be able to connect with participants, probation services and external stakeholders in a way that's genuine, promotes a sense of trust and is non-judgemental.
• Safeguarding awareness:You are supporting complex individuals at a challenging time in their lives and will need to be able to identify any safeguarding risks. You will be fully supported following any challenging interventions.
• IT and Administrative skills:Keeping meticulous records of every interaction to measure client progress and ensure effective interventions.
• Resilience:This role can be challenging, and results may take time, but you are the kind of person who sees things through.

Company Description

Ingeus is a leading human services provider helping people, business and communities thrive through employment, skills and health & wellbeing services. We are a trusted partner to government and industry delivering services that create positive social impact and transform lives

Qualifications

What We’re Looking For:

• Relationship Building:You’ll be able to connect with participants, probation services and external stakeholders in a way that's genuine, promotes a sense of trust and is non-judgemental.
• Safeguarding awareness:You are supporting complex individuals at a challenging time in their lives and will need to be able to identify any safeguarding risks. You will be fully supported following any challenging interventions.
• IT and Administrative skills:Keeping meticulous records of every interaction to measure client progress and ensure effective interventions.
• Resilience:This role can be challenging, and results may take time, but you are the kind of person who sees things through.

Additional Information

Whilst we welcome applications from those with lived experience, this role requires an enhanced DBS check and HMPPS EL1 vetting. Due to the time required to complete these checks, successful candidates will be offered a start date at least 6 weeks from the point of job offer. This should allow sufficient time for all necessary pre-employment clearances to be obtained

Our Justice division is dedicated to transforming lives and creating safer communities. Our mission is to reduce reoffending, build stronger communities, and help people realise their potential.

At Ingeus, we’ve spent time listening to our employees to build our benefits package;

• 25 days of annual leave plus bank holidays, with the option to trade for additional leave.
• EAP Support programme available 24/7, including 6 free counselling sessions.
• Private medical insurance and life assurance.
• Up to 2 days of Community Giving (volunteering) each year to support a cause that matters to you.
• Eyecare vouchers to help with glasses or eye care.
• Online Shopping discounts
• Cycle to Work scheme and travel season ticket loan.
• Long service awards to celebrate your commitment.
• Salary Finance offering financial education and advice.
• The opportunity to purchase extra benefits like critical illness cover and dental insurance.

We understand that everyone’s journey is different, and we’re committed to making our recruitment process as inclusive and accessible as possible. If you require any support or adjustments—whether that’s help with the application, interview format, or anything else—we’re here to listen and work with you to find the best approach.

Our goal is to ensure you can showcase your skills and potential in a way that works for you. Please don’t hesitate to contact us at [e-mail] to discuss how we can support you