Department Manager

JD Group; Preston; On-site; GBP 28,000 - 36,000; Full time

Job summary

A leading retail company seeks a Store Manager Assistant to enhance customer experience and team performance. You'll lead a high-performing team, ensure operational compliance, and drive sales targets while maintaining exceptional customer service standards. Ideal candidates will have management experience and strong leadership qualities.

Qualifications

• At least 2 years of management experience in a retail environment.
• Strong skills in coaching, mentoring, and team building.

Responsibilities

• Support the Store Manager in leading and motivating the team.
• Create a culture of customer service excellence.
• Manage day-to-day operations including cash management.

Skills

Coaching

Mentoring

Team-building

Communication

Job description

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Role Overview

Make your part of GO a great place to shop and work through effective leadership and management of your store or defined business area. Motivate and coach store teams to deliver service that puts customers at the heart, through exceptional store standards and highly engaged colleagues.

Responsibilities:

• Support the Store Manager in leading and motivating a high-performing, highly engaged team.
• Create a culture of exceptional customer service to ensure our store teams win customers for life by exceeding their expectations.
• Develop store teams through internal development programs to support future talent and career pathways.
• Uphold a safe and compliant operating environment for all colleagues and customers.
• Deliver financial results aligned with or exceeding company targets.
• Support other retail management duties as required.
• Act as the point of contact for colleagues in the manager’s absence.
• Provide excellent customer service, addressing inquiries and resolving complaints professionally.
• Manage day-to-day operations, including opening and closing procedures.
• Support cash management tasks, such as processing transactions and reconciling tills.
• Participate in hiring, onboarding, and training new employees.
• Provide feedback and coaching to colleagues to improve performance.
• Assist in maintaining colleague schedules to ensure proper coverage and productivity.

Role Objectives and KPIs:

• Contribute to achieving or exceeding the store's monthly sales target.
• Drive all additional KPIs, including Units, Conversion, ATV, UPT.
• Achieve upselling or cross-selling targets.
• Maintain a high Net Promoter Score.
• Ensure stock accuracy during store audits.
• Ensure all new colleagues complete mandatory training.
• Ensure employee satisfaction scores or engagement survey results meet or exceed company benchmarks.
• Assist in keeping operational costs within the allocated budget.

Skills and Experience:

• Strong coaching, mentoring, and team-building skills that drive team performance.
• Clear, confident, and motivational communicator with excellent verbal, listening, and written skills.
• At least 2 years of management experience, preferably in a similar retail environment.