Department Manager Womenswear (Exchange)

Selfridges; Manchester; On-site; GBP 30,000 - 45,000; Full time

Job summary

Selfridges is seeking a Department Manager to oversee a bought and concession department in Manchester. The successful candidate will manage team performance, drive sales through exceptional customer service, and ensure compliance with trading standards. This position requires strong leadership skills and the ability to motivate a team in a dynamic retail environment.

Qualifications

• Experienced in fast-paced retail environments.
• Ability to motivate and inspire a team.
• Strong understanding of stock management and financial performance.

Responsibilities

• Manage department strategy and team to achieve sales targets.
• Ensure compliance with health and safety legislation.
• Drive team performance through coaching and feedback.

Skills

Commercial awareness

Collaboration

Customer service expertise

Communication

Leadership

Adaptability

Proactivity

Job description

Job Introduction

As a Department Manager you will:

• Be responsible for your own bought and concession department and strategy (including payroll), identifying opportunities and risks using external market trends and competitor insights.
• Support the concession businesses in your department by working closely with the Concession Manager to support and set improvement targets, resolve issues that may arise.
• Motivate the team to exceed sales targets by developing skills in product knowledge, cross-category selling, after-sales service, and awareness of other services within Selfridges.
• Manage and lead your team by providing regular feedback and coaching. Recognising talent and development areas, create tailored plans to progress your team using available tools.
• Act upon information and feedback from across the business, such as spotlight, engagement surveys, and team member feedback.
• Ensure the department complies fully with trading standards, health and safety legislation, and all store operating procedures.
• Achieve stock loss KPIs through effective management of procedures, stock loss action plans, and team member training.
• Liaise with and influence VM and B&M teams to improve visual presentation, stock holding, and relay customer feedback, including insights on best and worst sellers.
• Maintain high standards in your department through daily floor walks and checks, following up on required improvements.

A bit about you:

• Commercially minded: understanding the numbers, planning to achieve sales targets, managing stock levels, and reacting to external factors impacting performance.
• Collaborative: building relationships with your team, concession partners, and the wider Selfridges community to drive performance and initiate positive change.
• A retail expert: experienced in customer-focused, fast-paced, high-volume environments, with a passion for and knowledge of supporting your team and developing business opportunities.
• A good communicator: friendly and confident, appreciated by customers, team members, and stakeholders.
• A leader: motivating and inspiring your team to deliver exceptional service and meet sales targets, leading by example, and coaching for performance and change.
• Adaptable: skilled in prioritising and keeping your team calm and focused during times of change.
• Proactive: planning ahead for floor coverage, events, stock, and other business needs, taking full responsibility for your business area's success.

A reflection of our values: a trusted and respected colleague.

This guide summarizes the role, but all team members are expected to be flexible and undertake work as needed to meet the business requirements.