Patient Care & Front Desk Coordinator

Bupa Dental Care; Winchester; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Healthcare & wellbeing support

Career progression

Employee discounts

Cycle to Work

Job summary

Bupa Dental Care is seeking a friendly Receptionist in Winchester to greet patients, handle bookings, and support the patient journey from arrival to treatment. You will assist with NHS and private options, manage payments, and ensure a welcoming environment.

Ideal candidates will have customer-facing experience, strong communication skills, and comfort with IT systems used to schedule appointments and maintain records.

Qualifications

• Experience in a customer-focused role is essential.
• Strong communication skills both in person and on the phone.
• Comfort using IT systems to manage bookings and records.

Responsibilities

• Greet patients warmly and manage phone/in-person queries.
• Manage diary, bookings, cancellations and rescheduling.
• Explain treatment options and assist with payments (NHS/private).
• Maintain accurate patient records and confidentiality.

Skills

Customer service

Communication skills

IT systems

Proactive & flexible

Professionalism & empathy

Upselling Bupa products

Job description

Bupa Dental Care is seeking a friendly Receptionist in Winchester to greet patients, handle bookings, and support the patient journey from arrival to treatment. You will assist with NHS and private options, manage payments, and ensure a welcoming environment.

Ideal candidates will have customer-facing experience, strong communication skills, and comfort with IT systems used to schedule appointments and maintain records.