Dental Receptionist / Dental Treatment Coordinator (TCO)

Dentopedia Group; St Albans; On-site; GBP 18,000 - 25,000; Full time

Benefits offered by this job

Three fully paid staff events each año

50% discount on treatments for you

20% discount for family members

Amazon gift vouchers

Seasonal gifts and Christmas bonus

Job summary

Dentopedia Group is seeking a Dental Receptionist / Treatment Coordinator to guide patients from initial enquiry through consultation to treatment acceptance, ensuring they feel informed and confident. This is a patient-facing, target-driven role in a growing private dental group, offering a base of £13 per hour with commission on treatment plan sales and opportunities for career progression.

Join our state-of-the-art clinics and be part of a team focused on outstanding patient care, strong

Qualifications

• Experience as a Dental Receptionist or similar patient-facing role.
• Excellent spoken and written English.
• Strong organisational and time-management skills.
• Comfortable discussing treatment costs and financing.

Responsibilities

• Conduct non-clinical consultations with patients
• Explain treatment options, fees, and finance solutions
• Support conversion of enquiries into booked consultations
• Follow up treatment plans to maximise acceptance
• Build rapport and trust with patients
• Coordinate treatment journeys with dentists and nurses
• Track conversion rates and report on results
• Manage patient communication by phone, WhatsApp, and email
• Ensure records and consent documents are accurate
• Support diary management and clinic revenue growth

Skills

Confident communicator

Strong rapport-building

Highly organised

Comfortable discussing fees

Professional telephone manner

Able to work weekends

Tools

Dental software

CRM systems

Job description

Dental Receptionist / Treatment Coordinator (TCO)

Job Title: Dental Receptionist / Treatment Coordinator

Location: Dentopedia Group Clinics

Schedule: Monday - Friday & Weekends

Job Type: Full-time / Part-time

Salary: £13 per hour & Attractive commission based on treatment plan sales

Join a Growing, High-Standard Private Dental Group

We are not just hiring a Receptionist/TCO. We are building a team of future leaders.

About Us

Dentopedia Group is a growing network of modern dental clinics delivering high-quality, ethical dentistry. With over 10 years of experience in private practice ownership, we are known for strong leadership, structured systems, and exceptional patient care.

We are proud of our high staff retention and supportive team culture. Many of our team members have progressed into senior and leadership roles, and we actively promote from within. As we expand, we are seeking confident and commercially aware Treatment Coordinators to join our brand new, state-of-the-art premises and grow with a professional, forward-thinking group committed to raising standards.

If you are looking for real career progression within an ambitious and supportive organisation, we would love to hear from you.

Role Overview

The Dental Receptionist and Treatment Coordinator plays a key role in guiding patients through their treatment journey. You will support patients from initial enquiry through consultation to treatment acceptance, ensuring they feel informed, confident, and supported every step of the way.

This is a patient-facing, performance-driven role that requires excellent communication, organisation, and follow-up skills.

Key Responsibilities

• Conduct non-clinical consultations with patients
• Explain treatment options, fees, and finance solutions clearly
• Support conversion of enquiries into booked consultations
• Follow up treatment plans to maximise acceptance
• Build strong rapport and trust with patients
• Work closely with dentists and nurses to coordinate treatment journeys
• Track performance metrics and report on conversion rates
• Manage patient communication via phone, WhatsApp, and email
• Ensure all patient records and consent documentation are accurate
• Support diary optimisation and clinic revenue growth

What We're Looking For

• Previous experience as a Dental Receptionist and Treatment Coordinator or similar sales/patient-facing role
• Confident communicator with strong rapport-building skills
• Comfortable discussing fees and finance options
• Highly organised with strong follow-up discipline
• Commercially aware while remaining ethical and patient-focused
• Professional appearance and confident presentation skills
• Able to work in a target-driven environment
• Confident using dental software and CRM systems

Why Join Dentopedia Group

• Clear systems and structured patient journeys
• Strong marketing support and consistent patient flow
• Supportive management and leadership
• Performance recognition and growth opportunities
• Opportunities for progression within a growing group
• Ongoing training and development

Requirements

Essential Requirements

• Right to work in the UK
• Excellent spoken and written English
• Strong organisational and time-management skills
• Confident discussing finance and treatment costs
• Professional and confident telephone manner
• Reliable, punctual and well-presented
• Able to work full-time Monday to Friday & Weekends with mutual agreement

Benefits

Staff Benefits

• Three fully paid staff events each year - Summer Event, Winter Event, and Christmas Party
• 50% discount on treatments for yourself at any Dentopedia clinic
• 20% discount for your family members and relatives
• Ad-hoc Amazon gift vouchers approved by CEO
• Seasonal gifts and Christmas bonus