Dental Receptionist & Treatment Coordinator

Dentopedia Group; Maidenhead; On-site; GBP 19,000 - 21,000; Full time

Benefits offered by this job

Three staff events annually

50% treatment discount for self

20% discount for family

Ad-hoc Amazon vouchers

Seasonal gifts and Christmas bonus

Job summary

Dentopedia Group is seeking a Dental Receptionist & Treatment Coordinator to join our clinics. You will welcome patients, manage front-desk operations, and coordinate non-clinical treatment discussions with the team in a fast-paced environment.

The role involves handling appointments, payments, and patient queries while promoting treatment acceptance and a high standard of service across our modern premises.

Qualifications

• Right to work in the UK (essential).
• Excellent spoken and written English required.
• Strong organisational and multitasking skills.

Responsibilities

• Welcome patients and provide a warm, professional reception experience.
• Manage front-desk operations and keep reception area organized.
• Answer calls, messages, emails and online enquiries.
• Book, amend and manage appointments and optimise diaries.
• Explain treatment options, fees and finance options clearly.
• Coordinate patient treatment journeys with dentists and nurses.

Skills

Customer service

Communication

Organized

Dental software

Multitasking

Reliability

Tools

Dental software

Job description

Job Title: Dental Receptionist & Treatment Coordinator
Location: Dentopedia Group Clinics
Schedule: Monday - Friday & possible Weekends
Job Type: Full-Time
Salary: £14 - £15 per hour, depending on experience. Plus, attractive commission based on treatment plan sales

About Us

Dentopedia Group is a growing network of modern dental clinics delivering high-quality, ethical dentistry. With over 10 years of experience in private practice ownership, we are known for strong leadership, structured systems, and exceptional patient care.

We are proud of our high staff retention and supportive team culture. Many of our team members have progressed into senior and leadership roles, and we actively promote from within. As we expand, we are seeking professional and motivated Receptionists to join our brand new, state-of-the-art premises and grow with a forward-thinking group committed to raising standards.

If you are looking for real career progression within an ambitious and supportive organisation, we would love to hear from you.

Key Responsibilities

• Welcome patients and provide a warm, professional reception experience
• Manage front-desk operations and maintain an organised reception area
• Answer calls, WhatsApp messages, emails and online enquiries
• Book, amend and manage appointments and optimise clinic diaries
• Handle patient queries regarding appointments, treatment and fees
• Conduct non-clinical treatment coordination consultations
• Explain treatment options, fees and finance options clearly
• Build strong relationships with patients and support treatment acceptance
• Follow up outstanding treatment plans and enquiries
• Coordinate patient treatment journeys with dentists and nurses
• Maintain accurate patient records and treatment plan information
• Process payments and support end-of-day reconciliation
• Support patient retention, diary optimisation and clinic performance
• Maintain confidentiality and comply with GDPR and Dentopedia procedures

What We're Looking For

• Experienced in dental reception, treatment coordination, healthcare, sales or a similar customer-facing role
• Confident, friendly and professional with excellent communication skills
• Comfortable discussing treatment costs and finance options
• Highly organised with excellent attention to detail and follow-up skills
• Commercially aware while remaining ethical and patient-focused
• Confident using computers, dental software and digital communication platforms
• Calm and professional in a busy environment
• Reliable, punctual and well-presented

Why Join Dentopedia Group?

• Attractive commission opportunities
• Supportive management and leadership
• Ongoing training and professional development
• Career progression within a growing dental group
• Strong marketing support and consistent patient flow
• Performance recognition and growth opportunities

Requirements

Essential Requirements

• Right to work in the UK
• Excellent spoken and written English
• Strong organisational and multitasking skills
• Professional telephone and face-to-face manner
• Good computer literacy
• Able to work Monday to Friday and weekends by mutual agreement

Benefits

Staff Benefits

• Three fully paid staff events each year
• 50% discount on treatments for yourself
• 20% discount for family members
• Ad-hoc Amazon gift vouchers
• Seasonal gifts and Christmas bonus