Dental Receptionist

Clyde Munro Dental Group; City of Edinburgh; Híbrido; GBP 19.000 - 23.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive pay

Career progression

GDC fee paid

Training opportunities

Wellbeing initiatives

Cycle to work

Employee Assistance Programme

Birthday day off

Descripción de la vacante

Goldenacre Dental Practice in Edinburgh, part of Clyde Munro Group, seeks a full-time dental receptionist to deliver professional front-desk service. You will manage patient appointments, handle charges, and maintain accurate records using Software of Excellence.

You will support clinicians, uphold health and safety standards, and contribute to excellent patient care in a welcoming environment.

Formación

• Proven experience in a reception/customer-facing role.
• Experience in a general practice environment is desirable.
• Proficiency with computer systems and patient records.

Responsabilidades

• Provide professional reception service and ensure patient care aligns with practice values.
• Handle telephone calls, book appointments, and collect charges.
• Maintain tidy reception area and accurate patient records in the system.
• Manage appointment book to optimise clinician productivity and patient needs.
• Ensure compliance with health and safety guidance.

Conocimientos

Customer service

Communication

Teamwork

Computer skills

Educación

Experience in general practice

Herramientas

Software of Excellence

Descripción del empleo

Join our Team!

We are excited to be recruiting a full-time Dental Receptionist to join our friendly and welcoming team at GoldenacreDental Practice.

This position will be 40 hours per week (08:45 - 17:30, with a 19:30 finish on Tuesdays).

Goldenacre Dental Practice in Edinburgh has been established for over 100 years, providing the highest standards of care, services and dental treatments to all their NHS and private patients. The team of highly qualified dentists are passionate about the well-being and health of the patients and are constantly striving to provide the best service.

The practice has more than 10,000 patients all registered and entitled to NHS treatment as well as access to a full a full range of Private options in addition.

Your Role

You will be responsible for providing a professional reception service and ensuring excellent patient care in line with our practice values. In addition, you will play an important role in ensuring compliance with all health and safety guidance.

Other duties include –

• Creating a welcoming environment for patients that sets them at ease from the outset
• Maximising the use of the internal system (Software of Excellence) to ensure accurate patient records are maintained
• Answering the telephone, making appointments and collecting patient charges
• Maintaining practice reception cleanliness standards to ensure the patient has confidence in the quality of the care they will receive
• Managing the appointment book for all clinicians to ensure surgery utilisation and clinician productivity while meeting patient appointment needs

About You

• Relevant experience gained in a general practice environment is desirable
• Computer skills-essential
• Proven track record in a customer/patient focused reception environment is required
• Willing to demonstrate the highest levels of patient care
• The ability to work on own initiative as well as part of a team
• Enthusiastic, with an appetite to learn and develop new skills

Benefits

We know that in order to attract and retain the best talent, we must always look at ways in which we can keep our colleagues smiling. Here are some of our benefits and perks –

• Competitive pay scale and package
• Career progression opportunities within the group
• Referral bonus
• Company paid GDC fee
• Professional Development – access to online training and educational assistance
• Wellbeing initiatives
• Cycle to work scheme
• Employee Assistance Programme
• Enhanced family friendly policies
• ‘You Days’ - a day off for moving house or getting married
• Birthday day off
• Service holiday days
• Optical care
• Discounted dental treatment
• Free parking surrounding the practice

Be Part of Clyde Munro Group

Here at Clyde Munro, we celebrate the individuality and personality of each practice while providing the benefits, perks, support, and structure of working within a wider group. Although each practice has its own unique culture and working environment, we all work together towards the same goal – providing the best patient care.

We have ambitious plans for growth – not only for our business, but also for the people within the Clyde Munro family. We are extremely passionate about developing our staff and pride ourselves on our commitment to support career progression within the group.

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