Dental Administrator

Envisage Dental | Certified B Corp™ | Redefining Group Dentistry; Wrexham; On-site; GBP 20,000 - 26,000; Full time

Benefits offered by this job

National Living Wage

Pension contributions

Attendance bonus

Private patient bonuses

Free on-street parking nearby

In-house training

Career development

Job summary

Envisage Dental Group in Wrexham is seeking a friendly Dental Receptionist/Administrator to join Ruabon Road Dental Practice. You’ll be the first point of contact for patients, handling reception, bookings and payments while supporting the clinical team to deliver a smooth patient journey.

The role is full-time, Monday to Friday with occasional Saturdays, and offers in-house training, a supportive team environment, pension contributions and a National Living Wage rate where applicable.

Qualifications

• Must have friendly, professional customer service.
• Experience in reception/administration is required.
• Excellent communication and organisational skills are essential.

Responsibilities

• Greet and check in patients, ensuring a warm, professional welcome.
• Manage reception duties and keep the patient journey running smoothly.
• Book, manage and confirm appointments and respond to enquiries by phone, email and website.
• Present treatment plans and handle payments.
• Maintain accurate patient records and coordinate with the clinical team.
• Support the administration and management teams as needed.
• Maintain patient confidentiality at all times.

Skills

Customer service

Reception experience

Communication skills

IT literacy

Tools

Dental software

Job description

Join Our Friendly Reception Team at Ruabon Road Dental Practice

Full-time | Monday to Friday

Monday-Thursday: 8:20am-5:20pm

Friday: 8:20am-4:20pm

Are you warm, organised and looking for a rewarding role in a supportive professional environment?

Ruabon Road Dental Practice, located in the heart of Wrexham town centre, is looking for a friendly and enthusiastic Dental Receptionist/Administrator to join our welcoming team.

Our well-established practice provides both NHS and private cosmetic dentistry, and we pride ourselves on creating a friendly, professional experience for every patient.

Why You’ll Love This Role

• Full-time weekday hours with rare Saturdays throughout the year


• Thorough in-house training to help you build confidence and develop your skills


• A genuinely supportive and friendly team environment


• National Living Wage, plus pension contributions


• Attendance bonus and private patient target bonuses


• Ongoing support and opportunities for development


• Free on-street parking nearby

About The Role

As part of our team, you'll be the first point of contact for our patients, creating a warm and professional welcome while helping the practice run smoothly.

You’ll have a varied role, combining patient care, reception and administration. You'll work closely with the clinical and wider team and will play an important part in ensuring our patients receive an excellent experience from their first enquiry onwards.

Your main responsibilities will include

• Welcoming and checking in patients


• Managing reception and keeping the patient journey running smoothly


• Booking, managing and confirming appointments


• Answering telephone, email and website enquiries


• Responding to new patient enquiries


• Presenting treatment plans and processing payments


• Creating and maintaining accurate patient records


• Coordinating dental laboratory work


• Following up missed appointments and outstanding payments


• Explaining available services to patients in a friendly and professional manner


• Supporting the clinical and management teams with administration as required


• Maintaining patient confidentiality at all times

About You

We're looking for someone who is:

• Friendly, confident and professional


• Warm and approachable with excellent customer service skills


• A clear and confident communicator


• Organised, accurate and reliable


• Comfortable using IT systems dental software experience is helpful but not essential


• Proactive and able to use their own initiative


• Adaptable and comfortable working in a busy environment


• Able to work well both independently and as part of a team


• Previous reception, administration or customer-facing experience is essential

You don't necessarily need previous dental experience. What matters most to us is your attitude, your ability to connect with people and your willingness to learn. Full training and support will be provided.

The Envisage Dental Group is certified B-Corp, we celebrate collaboration and transparency. We are proud to be an inclusive equal opportunity workplace. We have created a workforce that is reflective of our diverse patient and practice communities, that promotes positivity, and we believe this is critical to our success. We do not discriminate based upon race, religion, colour, national origin, gender, gender identity, sexual orientation, age, disability, or any other legally protected characteristic.

As part of our commitment to closing the Gender Pay Gap and ensuring equal opportunities for all candidates, we do not request or consider salary history at any stage of our recruitment process. Our compensation decisions are based on the requirements of the role, relevant skills and experience, and our commitment to fair and equitable pay.