Receptionist

Envisage Dental UK Limited; East Grinstead; Hybrid; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Competitive salary

Full-time

Training & development

Modern practice

Employee referral

Pension scheme

Birthday leave

Uniform provided

Job summary

Oakmead Dental Practice in East Grinstead is seeking a friendly, professional Dental Receptionist to join our welcoming team. You will be the first point of contact for patients, greeting them warmly, handling enquiries, scheduling appointments and assisting the wider practice team.

This full-time role includes managing the reception area, taking payments, maintaining patient records, ensuring confidentiality and delivering a high standard of customer service.

Qualifications

• Friendly, approachable and professional demeanor.
• Confident communication with patients and colleagues.
• Organised and able to manage a busy reception environment.
• Reliable and proactive with ability to work independently.
• Comfortable using computer systems and learning new software.
• Committed to providing excellent customer and patient service.

Responsibilities

• Welcoming patients to the practice in a friendly and professional manner.
• Answering telephone calls and responding to patient enquiries.
• Booking, managing and confirming patient appointments.
• Managing the reception area, keeping it welcoming and organised.
• Taking payments and handling financial queries.
• Maintaining accurate patient records and updating information.
• Liaising with clinicians and the wider team to ensure smooth daily operations.
• Supporting patients with queries regarding appointments and treatment.
• Managing correspondence and general administration.
• Upholding patient confidentiality and data protection.

Skills

Friendly

Professional demeanor

Strong communication

Organised

Customer service

Team player

Proactive

Calm under pressure

Job description

Dental Receptionist

Oakmead Dental Practice | East Grinstead, West Sussex | Permanent | Full-Time

Looking for a role where you can make a real difference?

We are looking for a friendly, professional and enthusiastic Dental Receptionist to join our welcoming team at Oakmead Dental Practice in East Grinstead.

As the first point of contact for our patients, you'll play an important role in creating a warm, welcoming and professional environment. You'll be responsible for managing the reception area, welcoming patients, handling enquiries, booking and managing appointments, taking payments and supporting the wider practice team to ensure the smooth day-to-day running of the practice.

This is a full-time position, Monday to Friday, with a 1-hour lunch break each day.

Working Pattern

• Monday: 8:00am–6:00pm
• Tuesday: 8:00am–6:00pm
• Wednesday: 8:00am–6:00pm
• Thursday: 8:00am–6:30pm
• Friday: 8:00am–6:00pm

Total working hours: 46.5 hours per week, excluding 1-hour lunch breaks.

About Oakmead Dental Practice

Oakmead is a welcoming three-surgery dental practice based in a small town in West Sussex, conveniently located close to the local train station, making us easily accessible by public transport.

Our practice is a converted house, with all three surgeries located on the ground floor, creating a comfortable and accessible environment for both our patients and colleagues.

We pride ourselves on creating a friendly and supportive atmosphere where patients and colleagues feel valued. Our team works collaboratively to provide high-quality patient care, while supporting each other to develop and maintain high standards across the practice.

About the Role

As Dental Receptionist, you'll be an important part of the front-of-house team, helping to ensure every patient receives a positive experience from the moment they arrive.

Your responsibilities will include:

• Welcoming patients to the practice in a friendly and professional manner.
• Answering telephone calls and responding to patient enquiries.
• Booking, managing and confirming patient appointments.
• Managing the reception area and ensuring it is welcoming, organised and professional.
• Taking payments and handling financial queries.
• Maintaining accurate patient records and updating information where required.
• Liaising with clinicians and the wider practice team to ensure the smooth running of the day.
• Supporting patients with queries regarding their appointments and treatment.
• Managing incoming and outgoing correspondence.
• Supporting the practice with general administration and day-to-day tasks.
• Maintaining patient confidentiality and following data protection requirements.
• Working as part of the wider team to deliver an excellent patient experience.
• Supporting the practice in maintaining a high standard of customer service at all times.

About You

We're looking for someone who is:

• Friendly, approachable and professional.
• Confident communicating with patients and colleagues.
• Organised and able to manage a busy reception environment.
• Reliable, proactive and able to work independently.
• Comfortable using computer systems and learning new software.
• Able to remain calm and professional during busy periods.
• Passionate about providing excellent customer and patient service.
• A positive team player who enjoys working collaboratively.
• Well presented and confident dealing with patients face-to-face and over the telephone.
• Able to commit to the full-time Monday to Friday working pattern.

Previous dental reception experience would be advantageous, but is not essential. We would also welcome applications from candidates with strong customer service, administration, healthcare or reception experience who are keen to develop their career within dentistry.

What We Offer

• Competitive salary based on experience.
• Full-time, Monday to Friday working pattern.
• Supportive, friendly and collaborative team environment.
• Ongoing training and development opportunities.
• Modern three-surgery practice.
• Employee referral scheme.
• Contributory pension scheme.
• Paid birthday leave.
• Uniform provided.

Why Join Us?

This is a fantastic opportunity to join a practice where patient care and teamwork are at the heart of everything we do. You'll be joining a close-knit team within a welcoming three-surgery practice, where you'll have the opportunity to develop your skills, build strong relationships with patients and colleagues, and play an important part in the smooth running of the practice.

Here at Envisage Dental, we celebrate collaboration and transparency. We are proud to be an inclusive equal opportunity workplace. We have created a workforce that is reflective of our diverse patient and practice communities, that promotes positivity, and we believe this is critical to our success.

We do not discriminate based upon race, religion, colour, national origin, gender, gender identity, sexual orientation, age, disability, or any other legally protected characteristic.

As part of our commitment to closing the Gender Pay Gap and ensuring equal opportunities for all candidates, we do not request or consider salary history at any stage of our recruitment process. Our compensation decisions are based on the requirements of the role, relevant skills and experience, and our commitment to fair and equitable pay.