Read more

Sense; Kingston near Lewes; Sur place; GBP 15 000 - 21 000; Temps partiel

Résumé du poste

Sense in Denbigh is seeking an Assistant Shop Manager for 15 hours per week across two days. The role offers a salary of £13 per hour, with shifts across Monday to Sunday, including weekends and Bank Holidays as needed.

You will work with the Shop Manager to deliver high standards, maximise sales and support volunteer teams. You will create a welcoming shop environment, price and rotate stock, oversee displays, and ensure excellent service while supporting local community engagement and donated

Qualifications

• Experience of providing excellent customer service.
• Experience of recruiting, managing and motivating a team.
• Strong organisational and prioritisation skills.
• Confidence working with numbers and completing administrative tasks.
• Good communication skills and confidence engaging with the public.
• Ability to motivate yourself and others.

Responsabilités

• Support the Shop Manager to maximise sales and achieve shop targets.
• Deliver excellent customer service and maintain high shop standards.
• Create attractive displays and keep the shop clean, organized and welcoming.
• Price, rotate and manage donated stock.
• Support recruitment, training and motivation of volunteers.
• Engage with the local community to generate stock, volunteering and fundraising opportunities.
• Complete shop administration and follow cash-handling and banking procedures.
• Help maintain a safe environment for customers, staff and volunteers.
• Support other Sense shops within the area when required.

Connaissances

Customer service

Recruitment

Team motivation

Organisational skills

Numerical/commercial tasks

Communication

Self-motivation

Fashion awareness

Confidential information handling

Description du poste

Are you looking for a new opportunity where you can be part of a fantastic team and help make a real difference? Do you enjoy working with people, delivering great customer service and creating a shop customers want to come back to?

We're looking for an Assistant Shop Manager to join our team at the Sense shop in Denbigh.

This is a permanent, part-time role working 15 hours per week across two days, with a salary of £13 per hour. You'll work two 7.5-hour shifts across Monday to Sunday, so flexibility to work across the week, including weekends and Bank Holidays when required, is important.

As Assistant Shop Manager, you'll work closely with the Shop Manager to help deliver excellent standards across the shop, maximise sales and generate vital income for Sense.

You’ll help create a welcoming and engaging environment for our customers, ensuring the shop is well presented, organised and stocked. From creating attractive displays and maintaining excellent customer service to pricing and rotating stock, you’ll play an important role in the day-to-day success of the shop.

People are at the heart of our shops. You’ll help recruit, support and motivate our fantastic team of volunteers, delegate tasks according to people’s skills and training and help create a positive working environment where everyone can contribute.

You’ll also get involved with the local community, promoting the work of Sense and helping to generate donated stock, recruit volunteers and support fundraising opportunities.

Some of your key responsibilities will include:

Supporting the Shop Manager to maximise sales and achieve the shop's targets

Delivering excellent customer service and maintaining high shop standards

Creating attractive displays and keeping the shop clean, organised and welcoming

Pricing, rotating and managing donated stock

Supporting the recruitment, training and motivation of volunteers

Engaging with the local community to generate stock, volunteering and fundraising opportunities

Completing shop administration and following cash-handling and banking procedures

Helping maintain a safe environment for customers, staff and volunteers

Supporting other Sense shops within the area when required

What we're looking for

We're looking for someone who is enthusiastic, organised and confident working with both customers and colleagues.

You’ll need:

Experience of providing excellent customer service

Experience of recruiting, managing and motivating a team

The ability to work effectively on your own initiative and as part of a team

Strong organisational and prioritisation skills

Confidence working with numbers and completing administrative tasks

Good communication skills and confidence engaging with members of the public

The ability to motivate yourself and others

An interest in and awareness of fashion trends

The ability to handle confidential information appropriately

A professional and respectful approach when working with customers, volunteers and colleagues

Previous retail experience, knowledge of selling and merchandising or experience conducting performance development reviews would be an advantage, but isn’t essential.

You’ll need to be willing to work Saturdays, some Sundays and Bank Holidays as required, undertake relevant training and occasionally support other Sense shops. The role also involves handling stock, including lifting heavy or bulky items.

About Sense

Sense is a leading disability charity, here to break down barriers alongside disabled people with complex needs. We use our knowledge and expertise to deliver personalised, creative and flexible support at every stage of life. Together, we drive change, building a future where everyone has the power, choice and control to live the lives we choose.

We’re proud to be a Disability Confident Leader and a charity where people can grow their skills and careers in a supportive, flexible environment.

As part of our new three-year strategy, we’re delivering a transformational plan focused on strengthening support for disabled people with complex needs, driving social change and creating a fairer, more equal future.

For further information, visit: Transforming Sense, together: our three-year plan

Our Values

Our values shape the way we behave and work alongside disabled people with complex needs to break down barriers:

We’re creating change

We’re always learning

We’re better together

Proud member of the Disability Confident employer scheme

About Disability Confident Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.

Sense is committed to safeguarding and promoting the welfare of vulnerable children and adults and expects all employees to share this commitment. This role is subject to a Standard DBS check.

For this role we particularly welcome applications from candidates from underrepresented ethnic minority backgrounds and candidates with disabilities. Sense is committed to equality of opportunity, and to promoting and celebrating the diversity of staff, volunteers and the people we work with. Everyone's contribution is valued and we ensure they're given the opportunity to realise their potential.

We welcome applications from talented people from all sections of the community who share our values and belief that no one, no matter how complex their disabilities, should be isolated, left out, or unable to fulfil their potential.