Democratic Services And Complaints Officer X2

Broxtowe Borough Council; Beeston; On-site; GBP 30,000 - 40,000; Full time

Job summary

A local government authority in Beeston seeks a Democratic Services and Complaints Officer to support democratic functions and manage complaints. The role requires experience in local government, political sensitivity, and excellent communication skills. A flexible working policy and various employee benefits are offered.

Benefits

Generous pension fund

Loyalty awards

Family-friendly policies

Employee benefits discounts

Qualifications

• Experience of supporting democratic processes.
• Track record in providing services to elected representatives.
• Ability to deal with public and senior officers confidently.

Responsibilities

• Ensure effective operation of the democratic function.
• Support committees and enable Councillors in their duties.
• Investigate and research complaints, writing detailed findings.

Skills

Taking formal minutes

Understanding of governance arrangements

Experience in political environments

Knowledge of Complaints function

Senior-level advising

Problem-solving initiative

High workload management

Representing GREAT values

Job description

As the majority of meetings are held during the evening, you should be prepared to work out of normal office hours. The Council operates a flexible working policy to accommodate this, in addition to supporting agile working.

If you are a local government professional with experience gained in working with Councillors and senior executives, this is an outstanding opportunity to be part of Broxtowe Borough Council's Democratic Services Section. You will need to demonstrate experience in supporting democratic processes, have a track record in providing exemplary services to elected representatives, have knowledge of working in the field of Democratic Services and the ability to demonstrate knowledge of a broad range of Democratic Services activities including committee administration and Councillor support.

Furthermore, this is an opportunity to work within the Council's complaints function, investigating and researching complaints before writing detailed findings. As the Democratic Services and Complaints Officer, you will ensure that all aspects of the democratic function operate effectively, committees are supported and the Councillors are enabled to perform their political duties. You will be organised, accurate and able to work under pressure to pre-determined deadlines. You will be confident and tactful in dealing with the public, elected members and senior officers. You will also have excellent communication skills.

The ideal candidate would have:

• Demonstrable experience of taking formal minutes of meetings that are then open to publication
• A strong understanding of the governance arrangements within local government
• Experience of working in a political environment and the ability to demonstrate political sensitivity
• Knowledge of the Council's Complaints function
• Experience of giving advice at a senior level, both verbally and in writing
• Experience of working independently and using your own initiative to solve problems
• Experience of coping with a high workload with minimal supervision and to tight deadlines
• The ability to represent our GREAT values and behaviours.

We are a Disability Confident employer, which means we will offer an interview to any applicant who declares they have a disability and meets the minimum criteria for the job. For more information, please visit our website.

As a Broxtowe Borough Council employee, you can enjoy many benefits, including a generous pension fund, loyalty awards, and family-friendly policies to help you balance your work and family life, as well as discounts and offers as part of our employee benefits scheme.