Democratic and Legal Services Support Assistant

Wmjobs; Shrewsbury; Hybrid; GBP 22,000 - 26,000; Full time

Benefits offered by this job

Hybrid working

Flexible working

Local Government Pension Scheme

Staff discounts

Job summary

Telford & Wrekin Council is recruiting a Business Support Officer to join the Lexcel-accredited Legal Team. The role provides administrative and clerical support across the Registrars, Public Protection, Legal & Democracy service area, with diary, filing and information processing responsibilities.

A hybrid working model is offered in a council that values great community service. The post reports to the Business Manager - Registrars, Public Protection, Legal & Democracy and involves

Qualifications

• General office administration tasks (word processing, filing, diary management)
• Customer service focus when handling calls and external queries
• Ability to log and process information for Officers within the Service Area

Responsibilities

• Provide administrative and clerical support to all teams within the service area
• Manage telephone calls and logging of information to maintain high service levels
• Support Services Delivery Manager and Team Leaders as required

Job description

This is a 6 month fixed term contract.

Telford & Wrekin has a history of ambition and innovation. Home to the historic World Heritage site of Ironbridge, the birth place of the industrial revolution and, today, one of the fastest growing boroughs outside of London with an unmatched reputation for attracting inward investment and growth. Two thirds of the borough are rural and offer unrivalled access to green space whilst Telford town centre is a regional destination offering burgeoning nightlife and a retail offer second to none.

Telford & Wrekin Council is equally ambitious, being one of the first authorities to move to become a “commercial Council” to secure income to protect investment in our frontline services. This investment has seen both our children and adult safeguarding services ranked as “outstanding” by OFSTED and the CQC respectively. We are an authority that works hard with, and for, our local community to get things done and make Telford a great place to live.

We’re the MJ Authority of the Year for 2022 and were the APSE Council of the Year in 2021.

The Lexcel-accredited Legal Team provides legal advice, assistance and support to Council officers, elected members and external clients at all levels. We are looking for a Business Support Officer to join our friendly team.

Reporting to the Business Manager - Registrars, Public Protection, Legal & Democracy the post holder will provide administrative and clerical support to all teams within the service area. Tasks include:

• General office administration tasks (i.e. word processing, telephony, diary management, filing (at various Council sites), court bundle preparation) including the collection and processing of information for Officers within the Service Area (this may include tasks off-site where travel is required).
• Receiving telephone calls from external organisations and members of the public and logging and processing information, ensuring that the calls are dealt with effectively and customer service levels remain high at all times,
• Tasks to support the Services Delivery Manager - Registrars, Public Protection, Legal & Democracy and the Team Leaders within the Service Area as and when required.

We believe great services start with great people — and that means building a workforce that reflects our community. At Telford & Wrekin Council, everyone belongs, and every voice matters.

What we offer:

• We offercompetitive salariesand a fantastic leave package — starting at24 days, rising to32 dayswith service, plus8 bank holidaysand anextra concessionary dayto enjoy.
• Flexible working & career progression
• Local Government Pension Scheme
• Staff discounts & salary sacrifice perks
• Free parking & confidential wellbeing support
• Hybrid working model - whether you're in the office or working from home, we support a balance that fits your personal and family commitments.

Find out further information about working at Telford & Wrekin Council including our full list of benefits.

Please note: We do not hold a sponsorship licence for visas.

Attached documents
1141 D L Services Support Assistant.docx