Demand Planner

CIPS; Hatfield; Hybrid; GBP 35,000 - 48,000; Full time

Benefits offered by this job

Private medical insurance

Hybrid working

Annual bonus scheme

Pension contributions up to 7%

Ocado/M&S discounts

Free breakfast in office

Shuttle bus from Hatfield

26 days holiday + 8 bank holidays

Job summary

Ocado Retail is seeking a Demand Planner to manage forecasts, supplier performance, and KPIs across availability, waste and fulfilment.

You will collaborate with trading, operations and project teams to support promotions, seasonal planning and new Customer Fulfilment Centre openings, driving improvements through data analysis and Excel proficiency.

Qualifications

• Experience in demand forecasting and data analysis.
• Exposure to e-commerce or large-scale retail supply chains.
• Strong Excel and IT skills.

Responsibilities

• Manage demand and forecast planning across products to meet KPIs.
• Build strong supplier relationships and manage end-to-end supplier performance.
• Optimise delivery schedules, buying processes, and inbound logistics efficiency.
• Analyse supply chain trends and support promotional activity and improvements.
• Collaborate cross-functionally across the Supply Chain, trading, operations, and projects.

Skills

Demand forecasting

Data analysis

End-to-end supply chain planning

Excel

IT skills

Tools

Excel

ERP systems

Job description

As a Demand Planner, you will step into a fast-paced environment where you will ensure the success of your product range. You'll manage forecasts, supplier performance, and drive key commercial KPIs across availability, waste, and fulfilment. This role offers the opportunity to collaborate across trading, operations, and project teams, supporting massive initiatives like promotions, seasonal planning, and new Customer Fulfilment Centre (CFC) openings. What you'll do

• Manage demand and forecast planning across products to consistently achieve key performance targets.
• Build strong supplier relationships and proactively manage end-to-end supplier performance.
• Optimise delivery schedules, buying processes, and inbound logistics efficiency.
• Analyse supply chain trends, support promotional activity, and recommend continuous process improvements.
• Collaborate cross-functionally across the Supply Chain, trading, operations, and wider project teams.
  Analytical Mindset, with a natural curiosity to dive into complex data, identify underlying patterns, and solve supply chain challenges effectively.
• Strong Excel and IT skills, with high confidence in interpreting and manipulating numerical data.
• Excellent communication and relationship-building skills, with the ability to manage external stakeholders.
• Proactive and adaptable, with the confidence to make independent decisions in a fast-paced environment.
• Organisational agility, with the flexibility to work occasional weekends on a rota.

Desirable

• Skilled in demand forecasting, data analysis, and end-to-end supply chain planning.
• Commercial acumen and direct supplier management experience.
• E-commerce or large-scale retail supply chain exposure.
  Our mission is to deliver joy in every shop, through unbeatable choice, unrivalled service, and reassuringly good value. We're also on a mission to empower our business with smart technology; we've recently launched our AI Academy, providing a tailored AI learning journey for every colleague.

We're Ocado Retail, a market-leading joint venture between Ocado Group and M&S, and the world's largest dedicated online supermarket, ocado.com. Not only is Ocado the only place to shop a full range of M&S food online, it's also the home to the widest online supermarket range in the UK and champion of small, independent brands. We're also the brains behind Zoom by Ocado, our same-day grocery delivery service.

• Health & Wellbeing: Private medical insurance with option to add your family, Digital GP appointments, market-leading family policies, mental health support, discounted gym memberships, dental insurance, and more.
• Spend & Save: Annual bonus scheme split between personal and business objectives, recognition with reward platform, up to 7% matched pension contributions, 15% Ocado discount, 20% M&S discount, free breakfast every day in the office, electric vehicle leasing scheme, and free shuttle bus from Hatfield station to the office.
• Never miss the moments that matter: Hybrid working, 26 days holiday plus 8 flexible bank holidays, options to buy extra holiday, 2 weeks work from anywhere, and lifestyle break opportunities.