Supply and Demand Planner

Marks and Spencer; City Of London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading retail company in London is seeking a Supply and Demand Planner to enhance operational efficiency within their supply chain. You will connect strategy with action, build supplier relationships, and forecast demand effectively to meet customer needs. The ideal candidate will have experience in supply chain planning within a retail context, possess strong analytical skills, and demonstrate the ability to thrive in a collaborative environment. The position includes a range of benefits aimed at supporting employee well-being and professional development.

Benefits

20% colleague discount

Competitive holiday allowance

Discretionary bonus

Strong pension and life assurance

Tailored induction and training

Exclusive perks through M&S Choices

Market-leading family policies

24/7 wellbeing support

Paid volunteer day

Qualifications

• Experience in supply and demand planning, preferably in retail.
• Strong passion for food and customer service.
• Highly organized with the ability to manage priorities.
• Confident use of Microsoft Office, especially Excel.

Responsibilities

• Collaborate across teams and with suppliers to keep products flowing.
• Use data to forecast demand and respond to trends.
• Support product launches and ensure smooth operations.
• Champion continuous improvement in processes.
• Build an inclusive culture aligned with M&S values.

Skills

Supply and demand planning

Analytical skills

Microsoft Excel

Collaboration

Detail-focused

Job description

Summary

We're reshaping our Food business to broaden its appeal, protecting the magic our customers love while modernising everything else. That means outstanding quality, high sourcing standards, and market-leading innovation remain at our core, while we transform our supply chains, improve our stores, and deliver better value. We're looking for motivated people ready to bring their whole self to work and thrive in a fast-paced, ambitious team. After all, this isn't just food this is M&S Food.

All the details

The Supply and Demand Planner role at M&S is where pace meets purpose. If you are energised by working at the heart of a fast-moving supply chain, this is your opportunity to make a real impact. You will connect strategy with action, build strong supplier relationships, forecast with precision, and ensure our shelves are ready for every customer. Every day brings new challenges and the chance to shape commercial outcomes for one of the UK's most loved brands.

Due to high interest, this role may close earlier than advertised. We recommend applying as soon as possible.

What You’ll Do

• Collaborate across teams and with suppliers to keep products flowing and customers happy.
• Use data and insight to forecast demand and respond quickly to changing trends.
• Support product launches, seasonal events, and promotions, making sure everything runs smoothly.
• Champion continuous improvement, always looking for ways to make processes better for everyone.
• Build an inclusive, positive culture by living our M&S values and spending time in store to understand what matters most to our customers.

Who You Are

• Experienced in supply and demand planning, ideally in retail or a similar environment.
• Passionate about food, our products, and making a difference for customers and colleagues.
• Highly organised and detail-focused, able to manage priorities and adapt to change.
• Analytical and confident using Microsoft Office, especially Excel, to support decisions.
• A collaborative team player who values inclusion, resilience, and brings a positive, proactive approach to every challenge.

What's in it for you?

Working at M&S means being part of something bigger - helping to deliver quality, value and service to millions of customers every day. We’re inclusive, fast-moving and always evolving, with a strong sense of purpose and a focus on doing the right thing.

Here are just a few of the benefits that make working here even more rewarding:

• 20% colleague discount on all M&S products and many third-party brands for you and someone in your household, available once you’ve completed your probation
• Competitive holiday allowance with the option to buy more
• Discretionary bonus schemes linked to your performance and ours
• Strong pension and life assurance to help plan for the future
• Tailored induction and training to support your development from day one
• Exclusive perks and savings through our M&S Choices portal
• Market‑leading family policies, including parental, adoption and neonatal leave
• 24/7 wellbeing support, including virtual GP access and mental health services
• One paid volunteer day a year to support a cause that matters to you

Everyone’s welcome

We are ambitious about the future of retail. We’re disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We’re transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen.

We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.

If you feel you’d benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.