Demand Lead

Smart DCC; London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

Join a forward-thinking organization as a Demand Lead, where you'll be the pivotal point for demand management. This role involves collaborating with various teams to streamline processes and enhance efficiencies, ensuring that the demand pipeline is effectively managed. You'll have the opportunity to shape policies and lead initiatives that contribute to a smarter, greener future. With a hybrid working model, you can enjoy flexibility while making a significant impact on the energy sector. If you're passionate about driving change and fostering collaboration, this is the perfect opportunity for you.

Qualifications

• Experience in technology business partnering and planning/forecasting.
• Strong understanding of IT project lifecycle and risk mitigation.

Responsibilities

• Define policies for demand management and coordinate impact assessments.
• Manage capacity planning to ensure effective resource utilization.
• Drive best practices for demand management across stakeholders.

Skills

Technology Business Partnering

Planning/Forecasting

ITIL Knowledge

IT Project Lifecycle Understanding

Risk Identification and Mitigation

Matrix Leadership

Education

Bachelor’s degree in Information Technology

Agile or Scrum Master certification

Certified Demand Driven Planner (CDDP)

Job description

Salary: Competitive

Location: London or Manchester (Hybrid working model, 2 days a week office based, 3 days remote)

Compensation: Competitive Salary plus performance related bonus

We are recruiting for a Demand Lead who will act as a single point of contact for demand management for In Life Changes at DCC. Reporting to the Head of In Life Change, the successful candidate will collaborate cross-functionally within DCC, and with external governance such as RECCO (Retail Energy Code Company) and SEC (Smart Energy Code). You will be the ‘front door’ and will drive new items through the demand process. You will also manage the pipeline with Service Providers – with particular emphasis on strong medium to long term planning (i.e., over an 18–36-month horizon). In addition to forecasting and managing new demand into the team, the Demand Lead will find opportunities to drive efficiencies by tracking deliveries through to their release.

Responsibilities:

• Define policies and processes for discovering, analysing, planning, controlling and documenting the need to carry out and co-ordinate impact assessments of project demand across the business and with external Service Providers in line with regulatory requirements outlined in the Smart Energy Code (SEC).
• Be responsible for capacity and resource planning to ensure resources are effectively utilized, delivery risks are mitigated, and changes are delivered in a cost-effective manner.
• Drive best practice and provide thought leadership to help stakeholders adopt and adhere to the agreed demand management approach.
• Manage the process of integrating demand management with operational change delivery processes.
• Review new business proposals and provide advice on demand issues.
• Work with business representatives to agree and implement short-term and medium-term modifications to demand.
• Maintain a pipeline/forecast of upcoming change for the In Life Change delivery team.
• Categorize and prioritize technology demands based on urgency, impact, and alignment with business goals to facilitate effective resource allocation – working with Product Owners.
• Work with In Life Change Delivery Leads to manage SLAs with REC, SEC and other Service Providers and drive efficiencies and improvements in this space.
• Build and maintain a strong network within DCC and with key partners to drive outcomes.
• Track new demand items end-to-end by collaborating with release management to ensure clear paths to live.

Desired Experience:

• Technology Business Partnering.
• Experience of planning/forecasting.
• Working knowledge of ITIL.
• A strong understanding of the IT project lifecycle and proven portfolio management experience.
• Experience of transitioning services from build environments into operation.
• Ability to identify risks and effective mitigation planning.
• Experience in leading in a matrix environment – setting the pace for the team.
• Desirable Qualifications: Bachelor’s degree in information technology, Computer Science, or a related field; Agile or Scrum Master certification; Certified Demand Driven Planner (CDDP) or equivalent qualification.

About the DCC:

At the DCC, we believe in making Britain more connected, so we can all lead smarter, greener lives. Our secure network for smart meters is transforming Britain’s energy system and helping the country’s fight against climate change: we want you to be part of our journey.

Company Benefits:

The DCC’s continued success depends on our people. In this role, you’ll have access to a range of benefits which you can choose from to create a personalized plan unique to your lifestyle.

If there are any questions you’d like to ask before applying, please contact [e-mail] or complete your application, so we can learn more about you. Your application will be carefully considered, and you’ll hear from us regarding its progress.

What to do now:

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.

As a Disability Confident member, DCC is committed to ensuring an inclusive and accessible recruitment process. If you require any reasonable adjustments, need a copy of this job advert in an alternative format, or have any other questions you’d like to ask before applying, please contact [e-mail].