Delivery Team Lead: On-Time, Safe and Customer-Focused

Grafton Group; Chelmsford; On-site; GBP 36,000 - 48,000; Full time

Benefits offered by this job

Colleague Discount

Holiday Buy Scheme

Paid Volunteer Leave

Enhanced Family Leave Pay

Free Breakfast

Apprenticeships & Career Development

Refer a Friend Bonus

Enhanced Pension Scheme

EarlyPay

Profit-Based Bonus Scheme

ShareSave Scheme

Retail & Leisure Discounts

Health Cash Plan

Employee Assistance Programme

Life Assurance

Gym Discounts

Cycle to Work Scheme

Job summary

Selco Builders Warehouse is seeking a hands-on leader to head a delivery team across UK branches. You will guide drivers, pickers and loaders to meet delivery promises, drive service levels and uphold safety standards.

The role requires strong people leadership and a focus on efficiency and cost control. As senior on duty, you’ll support branch operations, coach staff, and work closely with management to optimise delivery performance and customer satisfaction.

Responsibilities

• Lead and develop a high-performing delivery team including HGV & Van Drivers and Pickers & Loaders.
• Plan and manage outbound deliveries to ensure orders are delivered on time, in full and to the right quality standards.
• Work with your team to pick and load customer orders safely and accurately.
• Manage delivery performance, including driver behaviours, compliance, damage and cost controls, to achieve agreed targets and KPIs.
• Ensure effective delivery capacity and availability while maintaining a safe and compliant working environment.
• Drive excellent customer service and identify opportunities to increase sales, profitability and customer loyalty.
• Coach and supporting your team to build capability, take ownership and deliver consistently strong performance.
• Support the wider branch management team and take responsibility for branch operations when acting as the most senior leader on duty.
• The working hours for this role are 37.5 per week.

Job description

Selco Builders Warehouse is seeking a hands-on leader to head a delivery team across UK branches. You will guide drivers, pickers and loaders to meet delivery promises, drive service levels and uphold safety standards.

The role requires strong people leadership and a focus on efficiency and cost control. As senior on duty, you’ll support branch operations, coach staff, and work closely with management to optimise delivery performance and customer satisfaction.