Delivery Support Specialist – Driver Operations

Wren Kitchens; Barton-upon-Humber; On-site; GBP 21,000 - 30,000; Full time

Benefits offered by this job

Life Assurance after 2 years’ service

Staff discount on purchasing a kitchen

Eye Care Vouchers

Free onsite gym

Personalised progression plan

Job summary

Wren Kitchens is hiring a Driver Support Advisor to join our Delivery Support and Transport teams. You will be the primary contact for delivery crews, internal teams, and customers, resolving queries and supporting smooth delivery operations.

The role runs Mon-Fri with 07:00-15:30 and 08:00-16:30 shifts on a rota. You will contribute to service excellence, maintain data records, and generate daily reports for management while delivering exceptional customer service across the business.

Qualifications

• GCSE maths and English at minimum level.
• Excellent written and verbal communication skills.
• Proven customer service experience.
• Experience in transport/logistics environment is a plus.
• Strong IT skills and ability to use MS Office effectively.

Responsibilities

• Receive inbound calls from Delivery Crews and resolve issues or queries.
• Monitor live transport data and flag potential issues for resolution.
• Assist internal departments with queries and data requests.
• Contact Delivery Crews/customers to resolve delivery issues.
• Maintain spreadsheets and update records accurately.
• Create and manage daily reports for management.

Skills

Customer service

Transport experience

Strong communication

MS Office IT skills

Excel formulas

Independent and team work

Education

GCSE Maths and English

Tools

MS Office

Job description

Wren Kitchens is hiring a Driver Support Advisor to join our Delivery Support and Transport teams. You will be the primary contact for delivery crews, internal teams, and customers, resolving queries and supporting smooth delivery operations.

The role runs Mon-Fri with 07:00-15:30 and 08:00-16:30 shifts on a rota. You will contribute to service excellence, maintain data records, and generate daily reports for management while delivering exceptional customer service across the business.