Delivery Support Officer

Post Office Ltd; Greater London; On-site; GBP 35,000 - 45,000; Full time

Benefits offered by this job

25 days annual leave (rising to 30)

Up to 10% on target bonus

Generous pension scheme with minimum 8

24/7 digital GP and Employee Assist.

Life assurance and income protection

Access to online courses and mentoring

Exclusive discounts & savings

Job summary

Post Office Ltd is seeking a Delivery Support Officer (19072) to ensure governance and DMO processes across the project lifecycle. You will assist managers with delivery plans, RAIDO registers, and financial tracking, while maintaining records in the PPM tool and supporting governance boards.

The role emphasizes improving DMO controls and providing first-class secretariat services, with a strong focus on programme management standards and BE capacity to operate at Wood Street, London.

Qualifications

• Bachelor's degree or equivalent.
• Good understanding of programme planning, forecasting and schedule management.
• Good understanding of project financial management, tracking and forecasting.
• Experience providing support and advice on PMO processes and methods.
• Demonstrable experience providing guidance and upholding programme management standards.
• Experience providing first class secretariat services.

Responsibilities

• Ensure governance arrangements, DMO processes and reporting requirements are followed throughout the lifecycle of the project or programme.
• Assist project and programme managers to develop effective delivery plans and maintain RAIDO registers and financial tracking.
• Provide secretariat functions to governance boards and maintain records and project libraries in the PPM tool.
• Identify areas for improvement in DMO controls processes and procedures and recommend changes to the DMO Team Leader.

Skills

PMO processes

Programme planning

Forecasting

Secretariat services

Education

Bachelor's Degree or Equivalant

Job description

Career Opportunities: Delivery Support Officer (19072)

Requisition ID19072-Posted08/26/2026-Transformation (50000028)-Transformation Delivery - Technology (60000462)-Wood Street (Admin Site) (184101)-Transformation-Permanent-Full Time-City of London – and Greater London

Reporting Line: Delivery Management Officer Team Leader
Contract type: Permanent
Grade: 2A
Location: Wood Street, London

What to expect

The Delivery Support Officer is responsible for ensuring that governance arrangements, DMO processes and reporting requirements are followed throughout the lifecycle of the project or programme. The DSO assists the project and programme managers to develop effective project delivery plans, develop and maintain RAIDO registers, financial tracking and monitoring, providing secretariat functions to the governance boards and maintaining records and project libraries in the PPM tool. The DSO is also responsible for actively identifying areas for improvement in the DMO controls processes and procedures and for recommending any changes to the DMO Team Leader.

What we can do for you

Our business is changing and we understand that attracting the right talent is pivotal in driving the positive change needed, to help us achieve our ambitious goals. Beyond a competitive salary, we offer a comprehensive benefits package that includes:

• 25 days annual leave (rising to 30 after 2 years), plus bank holidays
• Up to 10% on target bonus opportunity
• Generous pension scheme with minimum 10% employer contribution
• Access to 24/7 digital GP services and our Employee Assistance Programme
• 6 x Life assurance and income protection after 12 months service
• Over 400 online courses, mentoring, apprenticeships, and development programmes
• Access to our benefits platform for exclusive discounts & savings

Bachelors Degree or Equivalant

A good understanding of programme planning, forecasting and schedule management.

A good understanding of project financial management, tracking and forecasting.

Experience of providing support and advice on PMO processes and methods.

Demonstrable experience of providing guidance and upholding programme management standards.

Experience of providing first class secretariat services.

About us

At Post Office Ltd, we’re proud to be at the heart of communities across the UK, upheld by the dedication and service of our postmasters. We offer essential services that people rely on every day, from parcels and banking to identity and government services. While we continue to evolve with digital innovation, our commitment to personal, face-to-face service remains core to who we are.

Our journey is one of reflection, growth, and meaningful change. We’re looking for people who think differently. Those with resilience, purpose, and a deep sense of responsibility to our postmasters, partners and the communities they serve. If you're driven by the chance to make a real impact and help shape a future, built on progress and integrity, we’d love to hear from you. For more details visit [e-mail]

Application Guidance

Our commitment to embracing diversity extends beyond just words. While we’ve outlined key skills above, we recognise that great candidates come from a variety of backgrounds. We value diverse perspectives and are committed to building an inclusive workplace where everyone can thrive.

As a Disability Confident Employer, we recognise the value people with disabilities can bring to our business. If you require any reasonable adjustments throughout the recruitment process or would like further details on the job description, please contact [e-mail]

We’re thrilled by your interest in this opportunity and truly value every application we receive. Please note the advert may close early if we receive a high volume of applications. Unfortunately, we’re unable to provide individual feedback on all submissions.