Delivery Support Analyst

Neos Networks; Reading; Hybrid; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Annual Bonus

Employee Discounts

Birthday & Volunteering Leave

Pension, with Service-related Increas

Cycle to Work Scheme

Holiday Buy

Mental Health & Wellbeing Support

Working differently

Job summary

Neos Networks is seeking a Delivery Support Coordinator to join the Customer Delivery team on a 12-month fixed-term contract. The role supports governance, reporting, and operational tools to enable consistent service delivery from Reading.

The ideal candidate is highly organised with strong analytical and administrative skills, and a proactive mindset for continuous improvement. You will work closely with the Delivery Support Manager and cross-functional teams to maintain processes, deliver

Qualifications

• GCSEs in English and Mathematics (or equivalent).
• Experience providing administrative, analytical or coordination support in an operational or service-focused environment.
• Experience maintaining process documentation and preparing reports.
• Ability to use data and insights to support decision-making.
• Strong organisational, communication and stakeholder management skills.
• Proactive approach to problem-solving and continuous improvement.

Responsibilities

• Support business continuity by maintaining documentation, tracking actions and updates.
• Maintain and update systems, procedures and process documentation to support operational effectiveness.
• Provide guidance on Customer Delivery processes and escalate complex issues when needed.
• Identify service shortfalls, process inconsistencies and opportunities for improvement.
• Analyse operational data to identify trends, risks and issues affecting delivery or performance.
• Produce reports, management information and analysis to support decisions.
• Deliver training, inductions and supporting documentation for new systems and processes.
• Monitor and report on team activities, utilisation, trends and outcomes for continuous improvement.
• Coordinate and distribute communications and briefing materials across the Delivery team.
• Collaborate with colleagues across Neos Networks.

Skills

Analytical skills

Organisational skills

Communication skills

Stakeholder management

Problem solving

Education

GCSEs English & Maths

A-Levels or vocational qualifications in Business Administration/IT/Telecommunications

Job description

Delivery Support Analyst Neos Networks offers alternative working arrangements that give employees some flexibility, including office, home and hybrid working.

Location: Reading office. Working Pattern: Full Time | 12-Month Fixed Term Contract | Hybrid Working Available. Salary: £30k to £40k dep on experience + performance-related bonus + excellent benefits package.

Join Neos Networks as a Delivery Support Coordinator Are you a highly organised and proactive coordinator with strong analytical and administrative skills? Do you enjoy improving processes, supporting teams, and helping deliver exceptional customer outcomes? We're looking for a Delivery Support Coordinator to join our Customer Delivery team on a 12-month fixed-term contract. This is a fantastic opportunity to play a key role in supporting the Delivery function by maintaining processes, reporting, governance information, and operational tools that enable the team to operate consistently and effectively. You'll work closely with the Delivery Support Manager and Customer Delivery Management team, providing administration, analysis, coordination, and communication support across a range of projects, onboarding activities, reporting requirements, and continuous improvement initiatives.

What You'll Be Doing

• Support business continuity planning by maintaining documentation, tracking actions, and identifying areas requiring updates.
• Maintain and update systems, procedures, and process documentation to support operational effectiveness.
• Provide guidance on Customer Delivery processes, resolving routine queries and escalating complex issues where appropriate.
• Identify service shortfalls, process inconsistencies, and opportunities for improvement.
• Analyse operational data to identify trends, risks, and issues that could impact service delivery or team performance.
• Produce reports, management information, and analysis to support informed decision-making.
• Deliver training, inductions, and supporting documentation for new systems, processes, and new starters.
• Monitor and report on team activities, utilisation, trends, and outcomes to support continuous improvement.
• Coordinate and distribute communications, updates, briefing materials, and other information across the wider Delivery team.
• Collaborate closely with colleagues across the wider Neos Networks business.

What You'll Bring

Essential

• GCSEs (or equivalent) in English and Mathematics.
• Experience providing administrative, analytical, or coordination support within an operational, customer delivery, or service-focused environment.
• Experience maintaining process documentation and preparing reports.
• Ability to use data and insights to support decision-making.
• Strong organisational, communication, and stakeholder management skills.
• A proactive approach to problem-solving and continuous improvement.

Desirable

• A-Levels or vocational qualifications in Business Administration, IT, Telecommunications, or a related discipline.
• Knowledge of process management, governance, quality standards, or operational best practices.
• Experience supporting onboarding, training, or internal communications.

Why Join Us?

At Neos Networks, you'll be part of a collaborative and supportive environment where your contributions directly impact service quality, operational efficiency, and customer experience. You'll have the opportunity to develop your skills, work across a variety of business initiatives, and contribute to meaningful improvements across the Delivery function.

Neos Networks is committed to creating an inclusive workplace where everyone can thrive and contribute their best work. At Neos Networks we believe in making complex connectivity challenges simple. We bring together the unparalleled expertise of dedicated teams with innovation and technical excellence to provide businesses, government organisations and our partners a better network experience that can power the UK's digital future. We do it with a spirit of collaboration, partnership and integrity that means we can achieve more, together.

Benefits

Just some of our benefits include:

• Annual Bonus
• Employee Discounts
• Birthday & Volunteering Leave
• Pension, with Service-related Increases
• Cycle to Work Scheme
• Holiday Buy
• Mental Health & Wellbeing Support
• Through our 'working differently' programme we support flexible work times and the ability to work on a hybrid basis.