Delivery Service Provider Manager

JD.COM; High Wycombe; On-site; GBP 50,000 - 75,000; Full time

Benefits offered by this job

Competitive salary

Great location

People-first culture

Job summary

JD.com in the United Kingdom is seeking a DSP partnership manager to oversee daily service provider engagement, KPI tracking, and relationship management, ensuring smooth operations within a European context.

You will coordinate capacity with DSPs, handle exceptions, and ensure compliance across partnerships, leveraging your five years of experience and strong English to collaborate across teams and deliver reliable logistics solutions.

Qualifications

• Bachelor's degree or higher with around five years in DSP partnership management.
• Strong English speaking skills for working language.
• Familiar with European DSP compliance requirements.

Responsibilities

• Oversee daily management of DSP service providers and monitor KPIs.
• Coordinate capacity communications with DSPs to match business needs.
• Lead exception handling to minimize business impact in partnerships.
• Ensure partnerships meet European compliance requirements and review provider standards.

Skills

DSP partnership management

English proficiency

Cross-departmental collaboration

Problem solving

Adaptability

Education

Bachelor's degree

Job description

What You'll Do

• Service Provider Management: Responsible for the daily management of DSP service providers, KPI assessment, and relationship maintenance to ensure efficient operations.
• Capacity Communication and Coordination: Establish a close communication mechanism with DSP service providers, coordinate capacity resources to match business needs, and ensure smooth terminal delivery chains.
• Exception Handling: Lead the handling of various exceptions in DSP partnerships, develop solutions, and close the loop to minimize business impact.
• Compliance Management: Ensure that partnerships meet European compliance requirements and regularly review service provider qualifications and operating standards.

About You

• Bachelor's degree or above; approximately five years of experience in DSP partnership management, with a deep understanding of DSP partnership models and operational logic;
• Strong English speaking skills, which can be used as a working language;
• Excellent cross-departmental communication, adaptability, and problem-solving skills, with familiarity with European DSP compliance requirements.

What We Offer

Joining JD.com means becoming part of a company where people, innovation, and impact go hand in hand. We offer a competitive salary, a great location, and a supportive, people-first culture where your growth truly matters. With access to global projects, learning opportunities, and an inclusive environment that values every voice, you'll have the space to shape the future with us.

At JD.com, We're committed to building a diverse and inclusive workplace where everyone can thrive. We're proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic.