Delivery Ops Lead - Customer Experience & Growth

Royal Mail Group; Chipping Norton; On-site; GBP 46,000 - 50,000; Full time

Benefits offered by this job

25 days annual leave

Pension scheme

10% bonus

Job summary

Royal Mail Group in Chipping Norton is recruiting a Customer Operations Manager to lead the Delivery team across shifts, ensuring smooth daily operations, timely deliveries and exceptional doorstep service. You will guide front-line colleagues, foster a positive work environment and model our values as part of the historic transformation from letters to parcels.

The role offers accountability for people management, resource planning and project activity, with a 41-hour week and a 10% bonus

Qualifications

• Leadership experience managing frontline teams
• Customer-focused, able to motivate and coach teams
• Ability to work across shifts and plan resources

Responsibilities

• Full accountability for the Delivery team, morning to afternoon operations
• Lead, inspire and develop frontline colleagues to deliver excellent doorstep service
• Collaborate with Trade Unions and coach the team to drive performance improvements

Job description

Royal Mail Group in Chipping Norton is recruiting a Customer Operations Manager to lead the Delivery team across shifts, ensuring smooth daily operations, timely deliveries and exceptional doorstep service. You will guide front-line colleagues, foster a positive work environment and model our values as part of the historic transformation from letters to parcels.

The role offers accountability for people management, resource planning and project activity, with a 41-hour week and a 10% bonus