Delivery Operations Manager – Customer Experience

Royal Mail Group; Gainsborough CP; On-site; GBP 46,000 - 50,000; Full time

Benefits offered by this job

10% on target bonus

Generous holiday entitlement

Pension scheme

Flexible working options

Enhanced family leave

Job summary

Royal Mail Group in Gainsborough is seeking a Customer Operations Manager with full accountability for the Delivery team, overseeing morning to afternoon shifts and ensuring smooth deliveries. You will lead frontline colleagues, drive performance and model our values to deliver outstanding service at the doorstep.

Partner with Trade Unions, plan resources, coach your team, and help transform the business from letters to parcels while maintaining a focus on cost control, training, and staff

Qualifications

• Experience leading delivery teams.
• Ability to manage morning to afternoon shifts.
• Strong customer service mindset and people skills.

Responsibilities

• Lead and inspire a front-line Delivery team to ensure on-time deliveries.
• Manage morning to afternoon shift patterns and resource planning.
• Collaborate with Trade Unions to drive performance improvements.

Skills

Team leadership

Customer focus

Communication

Job description

Royal Mail Group in Gainsborough is seeking a Customer Operations Manager with full accountability for the Delivery team, overseeing morning to afternoon shifts and ensuring smooth deliveries. You will lead frontline colleagues, drive performance and model our values to deliver outstanding service at the doorstep.

Partner with Trade Unions, plan resources, coach your team, and help transform the business from letters to parcels while maintaining a focus on cost control, training, and staff