Delivery Operations Supervisor

Booker Group; Greater London; Hybrid; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Booker colleague card 10% off

Tesco colleague discount 10–15%

Tesco Mobile deal 10%

Health & wellbeing support

Pension scheme

Job summary

Booker Group is recruiting a Transport Supervisor to lead a delivery operation, manage drivers and pickers, and drive daily targets with a strong focus on customer satisfaction. The role requires excellent telephone and customer service skills and hands-on leadership in a fast-paced environment.

Hours and shifts reflect a 38-hour week with a flexible approach. The role sits within Makro Wholesale, supporting a large-scale distribution operation across Booker branches.

Qualifications

• Experience of supervising a small to medium sized team in a delivery/warehouse setting.
• Proven customer-focused approach and strong telephone skills.
• Knowledge of health & safety practices and company policies.

Responsibilities

• Oversee day-to-day delivery operation and lead drivers and pickers.
• Communicate key management information to the team.
• Maintain a safe working environment and report health & safety concerns.
• Promote brand image through product knowledge and customer service.
• Assist the delivery manager to ensure vehicles are roadworthy and compliant.
• Plan and coordinate tasks to meet targets efficiently.

Skills

Team supervision

Customer service

Communication

Tools

CPC

Job description

Booker Group is recruiting a Transport Supervisor to lead a delivery operation, manage drivers and pickers, and drive daily targets with a strong focus on customer satisfaction. The role requires excellent telephone and customer service skills and hands-on leadership in a fast-paced environment.

Hours and shifts reflect a 38-hour week with a flexible approach. The role sits within Makro Wholesale, supporting a large-scale distribution operation across Booker branches.