Delivery Operations Lead – Customer Hub

John Lewis & Partners; Southampton; On-site; GBP 42,000 - 54,000; Full time

Job summary

John Lewis & Partners is hiring a Section Manager for the Customer Delivery Hub in Southampton. You will lead a large team of Partners responsible for direct-to-customer deliveries, ensuring compliance with regulations and achieving KPIs in line with the brand standards.

The role requires strong people and performance management, excellent communication, and the ability to manage transport operations and the daily workflow.

Qualifications

• Experience leading a large team in a fast-paced environment.
• Ability to plan resources and manage performance data.
• Strong stakeholder and agency relationship abilities.
• Knowledge of transport operations and regulatory compliance.
• Proven decision-making and problem-solving skills.

Responsibilities

• Plan operational resources daily and weekly with Partners and agencies.
• Develop and maintain cross-team communication across the site.
• Monitor department KPIs to identify trends and drive continuous improvement.
• Coordinate with transport planning to ensure timely deliveries and schedules.
• Oversee day-to-day transport office activities and meetings.

Skills

People management

Operational experience

Stakeholder management

Performance management

Transport operations

Communication

Decision making

Team leadership

Job description

John Lewis & Partners is hiring a Section Manager for the Customer Delivery Hub in Southampton. You will lead a large team of Partners responsible for direct-to-customer deliveries, ensuring compliance with regulations and achieving KPIs in line with the brand standards.

The role requires strong people and performance management, excellent communication, and the ability to manage transport operations and the daily workflow.