Delivery Hub Lead: Customer Delivery & Ops

JOHN LEWIS

Southampton

On-site

GBP 38,000 - 52,000

Full time

5 days ago

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Job summary

JOHN LEWIS in Southampton is seeking a Section Manager for a Customer Delivery Hub. You will lead a team of Partners delivering direct-to-customer services while ensuring KPIs and SLAs are met and compliance adhered to.

The role requires close collaboration with transport planning and cross-functional teams to maintain smooth operations. The role demands flexibility, including out-of-hours responsibilities, with a focus on customer service excellence and safe, efficient delivery operations

Qualifications

Proven experience leading a large team in a fast-paced environment.
Ability to drive KPIs and meet strict service levels.
Strong stakeholder/agency management and coordination skills.
Experience handling performance, absence, disciplinaries in a large operation.
Knowledge of transport operations and regulatory compliance.
Excellent communication, organisation and problem-solving abilities.
Capable of prioritising competing tasks and delivering under pressure.
Proven track record of improving team performance.

Responsibilities

Plan daily and weekly operational resources with Partners and agency.
Build and maintain relationships with operational teams for effective site communication.
Monitor and analyse department KPIs to spot trends and drive improvements.
Maintain daily liaison with the transport planning team.
Oversee day-to-day transport office operations, schedules and calls.