Delivery Manager - Release Management

Computacenter; Nottingham; On-site; GBP 55,000 - 90,000; Full time

Job summary

Computacenter is seeking a Delivery Manager to own and manage a comprehensive service plan for the Evergreen service, delivering within a maximum 26-week period and coordinating with internal teams, customer representatives and third parties.

The role requires on-site customer visits as needed, production of MI and dashboards, and ensuring SLA and contractual delivery while guiding release activity through Verdant and ITSM tools.

Qualifications

• PM experience in software release and patch deployment.
• Methodical thinker with proactive planning experience.
• Ability to work under pressure and adapt quickly.
• Excellent interpersonal and communication skills.
• 3+ years of Project management (or similar).

Responsibilities

• Lead end-to-end delivery of the Evergreen service within a 26-week window.
• Conduct on-site customer visits as required and manage stakeholder expectations.
• Produce management information and dashboard reports to measure delivery performance.
• Ensure SLA and contractual delivery and oversee release management via Verdant and ITSM tools.
• Own escalation management and drive continuous service improvement.

Skills

Project management

Release management

Stakeholder communication

Cross-functional coordination

Tools

BMC Remedy ITSM

ServiceNow

Verdant

Job description

• MUST BE EITHER SECURITY CLEARED - OR HAVE THE ABILITY TO UNDERTAKE

Team / Service Overview

The Evergreen service is Computacenter’s solution which helps customers ensure their End User devices are compliant for technical and patch support from Microsoft.

We achieve this by maintaining supported Operating System and Office Build versions via a periodic cycle of deployment upgrades.

Our goal is to provide users with the best possible upgrade experience, and we achieve this by using our mature and comprehensive standard process and tools. The service is governed and controlled by our core team and delivered in collaboration with our service lines.

Evergreen is a global service delivered from the UK, India, and Germany locations.

What you’ll do

As a Delivery Manager you will own and manage a comprehensive service plan ensuring the successful delivery of service within a maximum 26-week period.

The Delivery Manager will be expected to liaise with internal teams, customer representatives, 3rd party stakeholders and service management to ensure a full end to end service delivery.

• Overall delivery of the Evergreen Service to customer
• On site customer visits – as required
• Production of MI and dashboard reports
• SLA and contractual delivery
• Understands and engages customer ITIL process
• Ensures all users are identified, approved, and scheduled for release and communicate outcomes to all stakeholders
• Provide weekly and contractual reporting, closure, lessons learnt
• Identifies Presales opportunities and service improvement

Overall Deployment accountabilities - 60%

• Pre-requisites for release are understood and completed to ensure estate is ready
• Production and ownership of project/deployment plan
• Changes - Plan, schedule, and initiate changes via BMC Remedy ITSM/Service Now
• Manages the release process, deploying updates via Verdant
• 1st point of escalation
• Recommends and manages updates and configurations to process and Verdant tooling
• Proactively manage exceptions and challenges relating to Feature Release deployments
• Production of Management Information where required (KPI’s / SLA’s)
• Collaboration with all Evergreen team members

New Customer/Rotation – 10%

• Manages on-boarding process and identifies any gaps
• New customer adoption / acceptance into service

What you’ll need

• Previous Release or Project management relating to software or patch deployment is preferred
• Methodical thinker with proactive planning experience
• Ability to work under pressure and adapt quickly
• Self-motivated, able to work off own initiative or as part of a team when required
• Demonstrated ability to coordinate cross-functional work teams toward task completion
• Ability to take ownership of, and progress escalations through to resolution
• Committed to client satisfaction and ownership of issues
• Excellent interpersonal skills and the ability to communicate at all levels
• Demonstratable presentation skills
• 3+ years of Project management (or similar proven responsibility)

The ideal candidate will have proven experience and skills in Project/Release Management with a technical background. You will be a flexible and proactive team member who takes a pragmatic approach to challenges and workload.

Using you time management and workload skills you will proactively plan your working week in line with your assignments, which will extend to assisting colleagues.

You will also have the opportunity to help drive service improvement, automation and maturity.

Why should you join the Team at Computacenter

You will be joining an open and friendly Global Team who strive to deliver outstanding service and customer satisfaction. You can expect to collaborate with various technical service teams to help achieve your goals and objectives, which will naturally extend your personal network. To help you on your journey we will provide the required training and support from our established team. We are member of Computacenter’s Global Service Operation providing Consultancy, Project Management, Product and Engineering services and so the scope for future career progression will be varied and encouraged.