Delivery Manager (Healthcare)

Kainos; Birmingham; On-site; GBP 50,000 - 70,000; Full time

Benefits offered by this job

People-first culture

Opportunities for professional development

Commitment to diversity and inclusion

Job summary

A leading technology solutions provider in Birmingham seeks a Delivery Manager to oversee the successful delivery of innovative digital services and empower teams. You will ensure projects meet user needs and governance standards while fostering client relationships to drive business growth. Ideal candidates will have strong leadership skills, a background in project management, and the ability to motivate teams. Become part of a diverse team committed to making a significant impact and embracing differences.

Qualifications

• Experience in managing delivery of digital services.
• Strong knowledge of project success factors.
• Ability to motivate and empower teams.

Responsibilities

• Ensure delivery meets user needs and agreed outcomes.
• Manage project governance and quality standards.
• Support business development and account management efforts.

Skills

Project governance

Team management

Client relationship management

Profitability analysis

Risk management

Job description

Overview

Join Kainos and Shape the Future. At Kainos, we’re problem solvers, innovators, and collaborators - driven by a shared mission to create real impact. Whether we’re transforming digital services for millions, delivering cutting-edge Workday solutions, or pushing the boundaries of technology, we do it together. We believe in a people-first culture, where your ideas are valued, your growth is supported, and your contributions truly make a difference. Here, you’ll be part of a diverse, ambitious team that celebrates creativity and collaboration. Ready to make your mark? Join us and be part of something bigger.

As a Delivery Manager (Manager) at Kainos, you will be responsible for ensuring that Kainos’ innovative digital services and platforms meet the user need and the outcomes agreed between Kainos and the client, whilst ensuring our delivery follows good governance and quality standards. You will empower and support Kainos teams to perform well, learn and grow in a manner that is consistent with Kainos company values. You will leverage successful delivery and strong client relationships to explore opportunities to win follow-on business with existing customers.

The Successful Candidate Will Exhibit The Following

Delivery

• Willingness to undergo a security check clearance process upon joining, as part of the onboarding process - a must.
• Understand critical success factors for the project (beyond the traditional measures: on time, on budget and to agreed scope) and ensure each work stream has a plan in place to achieve the success factors.
• Be responsible for achieving or exceeding profitability targets plus accurate and timely forecasting and reporting of project variables (revenue, staffing, work in progress, debt etc.).
• Exploit opportunities for adding value to the client, ensuring that expectations are proactively managed and issues are addressed promptly and appropriately.

Team

• Motivate and empower teams to create a positive and creative culture for our people to perform well, learn and grow.
• Put people first & develop others – You’ll manage, coach and develop a small number of staff, with a focus on managing employee performance.
• Ensure all team members have clear goals, receive regular feedback and have timely and constructive appraisals.
• Ensure team members have learning and development objectives to acquire and maintain the skills necessary for the project.
• Have responsibility for staffing teams and on-boarding of new team members.
• Build and maintain constructive and collaborative relationships with the client, other suppliers and third-party stakeholders.

Governance

• Ensure appropriate project governance arrangements and technical quality standards are developed and followed throughout the project lifecycle.
• Effectively manage project risks and issues, escalating where appropriate.
• Comply, and ensure team members comply, with all confidentiality and non-disclosure policies and agreements and ensure the security of information, at all times.

Business Development & Account Management

• Support future growth by working closely with Sales, Account Leads & Account Management teams, assisting where required with the sales/procurement cycle to best position Kainos to win profitable new business.
• Promote successes Kainos-wide, to our customers and to the market, through case studies, award submissions, blogs, tweets etc.
• Understand the contracts and commercial terms applying to our projects and ensure that Kainos is not compromised by non-compliance.
• Professional Development and Growth
• Contribute to continuous improvement initiatives within the Management Capability.
• Understand current thinking from the Technology, Experience Design and Consulting capabilities and drive alignment accordingly.
• Encourage innovation in technology and process both within the project and outside the project.
• Proactively assist with recruitment activities to enable stable organisational growth.

Embracing our differences

At Kainos, we believe in the power of diversity, equity and inclusion. We are committed to building a team that is as diverse as the world we live in, where everyone is valued, respected, and given an equal chance to thrive. We actively seek out talented people from all backgrounds, regardless of age, race, ethnicity, gender, sexual orientation, religion, disability, or any other characteristic that makes them who they are. We also believe every candidate deserves a level playing field. Our friendly talent acquisition team is here to support you every step of the way, so if you require any accommodations or adjustments, we encourage you to reach out. We understand that everyone’s journey is different, and by having a private conversation we can ensure that our recruitment process is tailored to your needs.