Delivery Manager (Commercial Sector) Kainos

Abundant Code; Birmingham; Hybrid; GBP 70,000 - 90,000; Full time

Job summary

Kainos is seeking a Delivery Manager to lead complex digital programmes across Public/Healthcare/Defence/Commercial sectors from our Birmingham office. You will coordinate multidisciplinary teams, manage budgets, and maintain strong client relationships to deliver value and outcomes.

You will work closely with Sales and Account leads, ensure compliance, and drive continuous improvement in delivery practices while supporting growth and development of the team.

Qualifications

• Eligible for SC clearance; UK residence 5+ years; applies to Public & Defence sector.
• Ability to work on customer site and travel as required.
• Experience delivering complex digital programmes in consultancy or similar environment.

Responsibilities

• Understand critical success factors and ensure each work stream has a plan to achieve them.
• Manage project finances and forecast to meet commercial objectives.
• Identify opportunities to add value for clients and manage expectations.
• Ensure governance and technical quality standards are developed and followed throughout the project lifecycle.
• Support growth of customer relationships by working with Sales and Account teams.

Job description

Delivery Manager (Commercial Sector) Overview

Company Name Kainos

Job Role Delivery Manager (Commercial Sector)

Qualifications Not specified

Category I

Job Type Full Time

Location Birmingham, West Midlands, United Kingdom

Requirements

What we're looking for

• Eligible to achieve SC clearance (lived in the UK continuously for 5 years, background checks) – applies to Public & Defence sector.
• The ability to be on customer site, which may include travel, when required.

Nice to have

• Experience delivering programmes within government, healthcare, defence or another highly regulated environment.
• Curiosity about emerging technologies, including AI, and a willingness to explore how they can improve delivery effectiveness, team experience and customer outcomes.
• Business development experience, ideally including evidence of securing follow on business with existing clients.
• Experience of project delivery aimed at digital transformation. Evidence of innovating or leading initiatives to improve management and leadership practices within a team or an organisation.

The role

Join Kainos and Shape the Future

At Kainos, we’re problem solvers, innovators, and collaborators – driven by a shared mission to create real impact. Whether we’re transforming digital services for millions, delivering cutting-edge Workday solutions, or pushing the boundaries of technology, we do it together.

We believe in a people-first culture, where your ideas are valued, your growth is supported, and your contributions truly make a difference. Here, you’ll be part of a diverse, ambitious team that celebrates creativity and collaboration.

As a Delivery Manager at Kainos, you’ll help shape and deliver innovative digital services that make a real difference to our customers and the people who use their services. You will lead the successful delivery across in one of our Sector client portfolio: Public/Healthcare/Defence/Commercial. Working closely with multidisciplinary teams and clients, you’ll create the environment for successful delivery, helping teams solve complex problems, deliver value and continuously improve. You’ll build trusted relationships, support business growth and play an important role in developing our people and culture. At Kainos, we put people first, and you’ll be empowered to help teams thrive while delivering great outcomes for our customers.

What you'll do

• Understand critical success factors for the project (beyond the traditional measures: on time, on budget and to agreed scope) and ensure each work stream has a plan in place to achieve the success factors.
• Manage project finances effectively, supporting delivery against agreed commercial and profitability objectives while maintaining accurate forecasting and reporting.
• Identify opportunities to add value for clients, ensuring expectations are proactively managed and issues are addressed appropriately.
• Ensure appropriate project governance arrangements and technical quality standards are developed and followed throughout the project lifecycle.
• Effectively manage project risks and issues, escalating where appropriate.
• Comply, and ensure team members comply, with all confidentiality and non-disclosure policies and agreements and ensure the security of information, at all times.
• Support the growth of existing and future customer relationships by working closely with Sales, Account Leads and Account Management teams, contributing to proposals, procurement activities and customer engagement opportunities.
• Understand the contracts and commercial terms applying to our projects and ensure that Kainos is not compromised by non-compliance.
• Understand current thinking from the Technology, Experience Design and Consulting capabilities and support alignment accordingly.
• Encourage innovation in technology and process both within the project and outside the project.
• Proactively assist with recruitment activities to enable stable organisational growth.
• Experience delivering complex digital programmes within a consultancy, professional services or comparable environment.
• Digital delivery experience and stakeholder management in a complex environment.
• Experience working within Agile delivery environments.
• Experience balancing delivery outcomes, customer needs and commercial considerations, including financial reporting and budget management.
• Experience leading, coaching and developing individuals & teams.
• Experience planning capacity and building multidisciplinary teams to deliver complex digital programmes.

Business Development & Account Management

• Share and celebrate successes across Kainos, with our customers and through external industry channels.
• Professional Development and Growth.
• Contribute to continuous improvement initiatives within the Management Capability.

Embracing our differences

At Kainos, we believe in the power of diversity, equity and inclusion. We are committed to building a team that is as diverse as the world we live in, where everyone is valued, respected, and given an equal chance to thrive. We actively seek out talented people from all backgrounds, regardless of age, race, ethnicity, gender, sexual orientation, religion, disability, or any other characteristic that makes them who they are. We also believe every candidate deserves a level playing field.

Our friendly talent acquisition team is here to support you every step of the way, so if you require any accommodations or adjustments, we encourage you to reach out.

We understand that everyone’s journey is different, and by having a private conversation we can ensure that our recruitment process is tailored to your needs.

Visa sponsorship: check with employer