Delivery Manager (Dynamics 365)

Kainos; United Kingdom; On-site; GBP 50,000 - 75,000; Full time

Job summary

Join a leading company in digital transformation as a Delivery Manager focused on Microsoft Dynamics 365. You will lead project teams, drive successful delivery, and enhance client relationships while leveraging your leadership and project management skills. Be a vital part of a people-first culture where innovation and collaboration thrive.

Qualifications

• Minimum of 2 years experience in Dynamics 365 and Power Platform.
• Experience in managing project teams.
• Strong interpersonal skills and client communication.

Responsibilities

• Drive digital transformation and business optimization projects.
• Oversee full project lifecycle from planning to support.
• Manage relationships with stakeholders for successful delivery.

Skills

Leadership

Project Management

Agile Methodology

Client Relationship Management

Team Development

Education

Project or Programme Management certification

Job description

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Join Kainos and Shape the Future

At Kainos, we’re problem solvers, innovators, and collaborators - driven by a shared mission to create real impact. Whether we’re transforming digital services for millions, delivering cutting-edge Workday solutions, or pushing the boundaries of technology, we do it together.

We believe in a people-first culture, where your ideas are valued, your growth is supported, and your contributions truly make a difference. Here, you’ll be part of a diverse, ambitious team that celebrates creativity and collaboration.

Ready to make your mark? Join us and be part of something bigger.

CAPABILITY / JOB FAMILY GROUP: Delivery

JOB FAMILY: Delivery Management

JOB PROFILE TITLE: Business Applications Delivery Manager

MANAGEMENT LEVEL: Manager

JOB PROFILE DESCRIPTION MAIN PURPOSE OF THE ROLE & RESPONSIBILITIES IN THE BUSINESS:

Requirements

As a Business Applications Delivery Manager (Manager) at Kainos, you will have a pivotal role in driving digital transformation and business optimisation projects that utilise Microsoft Dynamics 365 and Power Platform solutions that meet the user need and the outcomes agreed between Kainos and the client, whilst ensuring our delivery follows good governance and quality standards. The position requires a blend of product knowledge, technical understanding, strategic vision and leadership skills to successfully empower and support cross-functional teams to perform well, learn and grow in a manner that is consistent with Kainos company values. You will be responsible for overseeing the full project lifecycle from mobilisation, planning and requirements gathering to deployment and post-implementation support. You will leverage successful delivery and strong client relationships to explore opportunities to win follow-on business with existing customers. The successful candidate will exhibit the following:

Delivery

• Understand critical success factors for the project (beyond the traditional measures: on time, on budget and to agreed scope) and ensure each work stream has a plan in place to achieve the success factors.
• Be responsible for achieving or exceeding profitability targets plus accurate and timely forecasting and reporting of project variables (revenue, staffing, work in progress, debt etc.).
• Manage relationships with key stakeholders, including business leaders, IT Teams and external suppliers to ensure successful co-ordinated delivery. Facilitate effective communication and collaboration across all parties.
• Ensure testing and quality assurance processes are followed to meet the required standards. Support the co-ordination of UAT activities and address issues that arise.
• Exploit opportunities for adding value to the client, ensuring that expectations are proactively managed and issues are addressed promptly and appropriately.
  
  

Team

• Motivate and empower teams to create a positive and creative culture for our people to perform well, learn and grow.
• Put people first & develop others – You’ll manage, coach and develop a small number of staff, with a focus on managing employee performance
• Ensure all team members have clear goals, receive regular feedback and have timely and constructive appraisals.
• Ensure team members have learning and development objectives to acquire and maintain the skills necessary for the project.
• Have responsibility for staffing teams and on-boarding of new team members.
• Build and maintain constructive and collaborative relationships with the client, other suppliers and third-party stakeholders.
  
  

Governance

• Ensure appropriate project governance arrangements and technical quality standards are developed and followed throughout the project lifecycle.
• Effectively manage project risks and issues, escalating where appropriate.
• Comply, and ensure team members comply, with all confidentiality and nondisclosure policies and agreements and ensure the security of information, at all times.
  
  

Business Development & Account Management

• Support future growth by working closely with Sales, Account Leads & Account Management teams, assisting where required with the sales/procurement cycle to best position Kainos to win profitable new business.
• Promote successes Kainos-wide, to our customers and to the market, through case studies, award submissions, blogs, tweets etc.
• Understand the contracts and commercial terms applying to our projects and ensure that Kainos is not compromised by non-compliance.
  
  

Professional Development and Growth

• Contribute to continuous improvement initiatives within the Management Capability.
• Understand current thinking from the Technology, Experience Design and Consulting capabilities and drive alignment accordingly.
• Ensure product roadmap knowledge is always up to date, including innovative ways to use technology to enhance delivery of Dynamics 365 and Power Platform projects and project management.
• Encourage innovation in technology and process both within the project and outside the project.
• Proactively assist with recruitment activities to enable stable organisational growth.
  
  

Minimum (essential) Requirements

• Minimum of 2 years of demonstrable success within the delivery of Dynamics 365 and Power Platform based projects using agile methodology.
• Substantial experience in managing and leading project teams.
• Evidence of developing and managing sound client-supplier relationships and good knowledge of at least one industry vertical (e.g. Financial Services, Health or Government).
• Broad technology experience, awareness of current technology trends and a solid understanding of Business Applications
• Experience of adhering to robust project governance and technical quality standards.
• Proven ability to manage, motivate and empower teams and lead by example.
• Strong commercial awareness and sound understanding of project priorities and leavers.
• Affable, credible and can communicate effectively with clients and colleagues, including formal presentations.
• Excellent interpersonal skills.
• Excellent team player capable of delivering results in less than perfect circumstances.
• Have a natural willingness to share information freely.
• Mature, firm but non-confrontational style.
• Highly flexible (including willingness to work away from home base).
• A positive attitude to overcoming the challenges facing our clients.
• We are passionate about developing people – a demonstrated ability in managing, coaching and developing members of your team and wider community.
  
  

DESIRABLE

• Experience of project delivery aimed at digital transformation.
• Evidence of securing significant follow-on business with an existing client.
• Evidence of innovating or leading initiatives to improve management and leadership practices within a team or an organisation.
• Holds a current and recognised Project or Programme Management certification.
  
  

Who You Are

Our vision is to enable outstanding people to create digital solutions that have a positive impact on people’s lives. Our values aren't abstract; they are the behaviours we expect from each other every day and underpin everything that we do. We expect everyone to display our values by being determined in how obstacles are overcome; honest when dealing with others; respectful of how you treat others; creative to find solutions to complex problems and cooperative by sharing information, knowledge and experience. These values, applied collectively, help to produce an outstanding Kainos person, team and culture.

About Us

At Kainos we use technology to solve real problems for our customers, overcome big challenges for businesses, and make people’s lives easier. We build strong relationships with our customers and go beyond to change the way they work today and the impact they have tomorrow. Our two specialist practices, Digital Services and Workday, work globally for clients across healthcare, commercial and the public sector to make the world a little bit better, day by day.

For more information, see kainos.com.

Embracing our differences

At Kainos, we believe in the power of diversity, equity and inclusion. We are committed to building a team that is as diverse as the world we live in, where everyone is valued, respected, and given an equal chance to thrive. We actively seek out talented people from all backgrounds, regardless of age, race, ethnicity, gender, sexual orientation, religion, disability, or any other characteristic that makes them who they are. We also believe every candidate deserves a level playing field.

Our friendly talent acquisition team is here to support you every step of the way, so if you require any accommodations or adjustments, we encourage you to reach out.

We understand that everyone's journey is different, and by having a private conversation we can ensure that our recruitment process is tailored to your needs.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Information Services

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