Delivery Manager, Disputes

TN United Kingdom; Glasgow; Hybrid; GBP 45,000 - 75,000; Full time

Job summary

An innovative legal services provider is seeking a Delivery Manager to lead a dynamic team within their Managed Legal Services. This role offers the chance to shape engagement strategies and enhance service delivery across various sectors. You will manage a team of paralegals, ensuring top-quality legal services while fostering professional development and collaboration. With flexible working options and a supportive environment, this position is perfect for those looking to make a significant impact in the legal field. Join a forward-thinking organization that values career growth and work-life balance.

Benefits

Flexible working options

25 days annual leave

Carers’ leave

Contributory pension scheme

Death in service cover

Interest-free loans for season tickets

Interest-free loans for gym memberships

Interest-free loans for rental deposits

Qualifications

• Experience in managing legal professionals in a high-performing team.
• Significant experience in dispute-related matters and alternative legal services.

Responsibilities

• Line manage a team of paralegals delivering legal services.
• Supervise quality assurance and resource planning for service delivery.

Skills

Dispute-related matters

Alternative legal services

Team management

High-volume service delivery

Stakeholder influence

Performance metrics

Job description

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Vario is a market-leading alternative legal services provider within the law firm, Pinsent Masons. It is unique in the legal sector. Vario is a practice group within Pinsent Masons, which includes Flexible Services, Consulting and Technology, Legal Project Management, and Managed Legal Services (MLS). This role is within our MLS team.

As the Vario team expands, we are recruiting a Delivery Manager for a 10-month fixed-term contract to support our MLS Delivery teams in providing a world-class legal service to our practice groups and external clients. The role will focus on engagement strategies across sectors and groups, as well as the pastoral care and development of our legal delivery teams and their capabilities. The successful candidate will:

1. Line manage a team of paralegals focused on delivering work to lawyers and external clients, including supervision, training, development, and management of direct reports.
2. Supervise the delivery of legal services to end users.
3. Support service delivery management on engagements as required, including resource planning, quality assurance, output/efficiency reviews, and progress reporting.
4. Continuously develop delivery models to ensure best-in-class service.
5. Build effective working relationships across relevant practice groups and sectors.
6. Collaborate with Resource Management to effectively allocate work and monitor/manage capacity and workload levels.

Our standard working hours are 9:30 am to 5:30 pm; however, we are open to flexible working requests.

Please note, this role is within our Disputes team.

Candidate Overview

We are seeking candidates who ideally possess the following skills and experience:

• Experience working on dispute-related matters.
• Experience in alternative legal services.
• Proven experience managing a high-performing team of legal professionals.
• Experience delivering legal services in a high-volume, multi-location environment.
• Ability to influence stakeholders in a large commercial law firm to promote the benefits of alternative service delivery models.
• Significant experience working with performance metrics to ensure top-quality service delivery.

What We Offer

• Tailored career development and support within our award-winning team.
• Flexible working options, including the possibility to work from home, subject to diary commitments.
• Carers’ leave (up to five paid days for caring responsibilities).
• 25 days of annual leave, with the option to purchase or roll over 5 days.
• Contributory pension scheme of up to 5%.
• Death in service cover (4 times base salary).
• Eligibility to apply for interest-free loans for season tickets, gym memberships, and rental deposits.