Delivery Manager - Customer & Operations Lead (Utilities)

OCU; Shinfield; On-site; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Opportunity for career progression

Developed benefits package

Job summary

OCU is seeking a Delivery Manager – Customer & Operations Support to lead key support functions in Shinfield. This role involves ensuring successful delivery of customer connections projects through effective planning, compliance, and operational support.

The ideal candidate will have proven experience in operational management and excellent team leadership abilities. The position offers a permanent, full-time opportunity with competitive remuneration.

Qualifications

• Proven experience in a senior operational, delivery, or service management role.
• Experience managing multiple support functions within utilities, infrastructure, construction, or engineering.
• Strong leadership, coaching, and people management skills.

Responsibilities

• Lead and develop teams across Planning, Street Works, Operational Support, and Customer Care.
• Drive performance against KPIs, SLAs, and customer satisfaction measures.
• Manage customer service performance and complaint resolution.

Skills

Leadership

Customer Service

Operational Excellence

Budget Management

Problem Solving

Tools

Project Management tools

Job description

OCU is seeking a Delivery Manager – Customer & Operations Support to lead key support functions in Shinfield. This role involves ensuring successful delivery of customer connections projects through effective planning, compliance, and operational support.

The ideal candidate will have proven experience in operational management and excellent team leadership abilities. The position offers a permanent, full-time opportunity with competitive remuneration.