Delivery Manager

Booker; Hempstalls; On-site; GBP 34,000 - 52,000; Full time

Benefits offered by this job

Booker colleague card 10% off

Tesco discount card 10%–15%

Tesco Mobile 10% off

TESCO Bank insurance discounts up to 3

Eye test and glasses discounts

Health checks at Tesco Pharmacy 50%

RAC breakdown discounts

Cycle to work scheme

Save As You Earn scheme

Retirement savings plan 5% matched

Life Assurance 3x annual pay

Employee Assistance Programme

Job summary

Booker is seeking a delivery operations manager to lead a team, ensure safe and compliant trading, and deliver outstanding customer service at a designated branch.

You will manage delivery costs, identify efficiency gains, and work with regional teams to improve ways of working while developing talent and maintaining strong customer relationships.

Qualifications

• Experience of deliveries/ transport essential
• Experience of managing a warehouse operation
• Engaging with customers and building relationships
• Developing ideas and challenging a team to improve the delivery service
• Identifying talent and encouraging development in a team
• Motivating a team to build a strong customer service culture
• Planning and organising effectively
• Hands-on approach beneficial
• Management CPC qualification is beneficial

Responsibilities

• Lead your branch to trade efficiently and safely with high standards of customer service
• Manage delivery costs and customer charges to targets
• Identify opportunities to improve efficiency and minimise payroll cost
• Understand local market to offer best service and satisfaction
• Manage your team to cover customer service requirements and engage with customers
• Work with regional team to identify opportunities and improve ways of working

Skills

Team leadership

Delivery operations

Customer service

Planning & organising

Stakeholder management

Communication skills

Hands-on approach

Education

CPC qualification

Job description

What's in it for you

At Booker, along with being a great place to work and giving you an opportunity to get on in your career, we also offer the following fantastic package of benefits:

• A Booker colleague card with 10% off purchases at Booker and double discount events up to three times a year.
• After 3 months service, a Tesco colleague discount card with 10% increasing to 15% off most purchases at Tesco for a 4 day period after every four-weekly pay day, ie. thirteen times a year. In addition to 10% off at Tesco Cafe and 20% off all F&F purchases.
• 10% off pay monthly & SIM only deals with Tesco Mobile for yourself, along with further great deals through-out the year.
• Up to 30% off car, pet and home insurance at Tesco bank. Terms and conditions apply.
• Free eye test when you spend £50 or more. You can also save 30% when you spend £50 or more on glasses, prescription sunglasses and contact lenses.
• 50% off health checks at Tesco Pharmacy.
• Exclusive access to discounted RAC breakdown cover rates
• An exclusive deals and discounts website saving you money on everyday purchases including a cycle to work scheme.
• After 3 months service, you can join our annual Save As You Earn share scheme which allows you to buy Tesco shares in the future at a discount.
• Retirement savings plan (pension) - save up to 5% and Booker will match your contribution.
• Life Assurance - You are covered for death in service life cover of up to three times annual pay
• Health and Wellbeing support and resources including our 24/7, confidential Employee Assistance Programme and Virtual GP for you and your family.
• A great holiday package

About the role

Do you want to work for a company that truly delivers? Planning your route to success?

We are looking for someone who can lead a team to ensure that the delivery department is trading efficiently, safely, within legal constraints and offers the highest customer service standards. An experienced manager who is dedicated to keeping customers happy, takes pride in their work and has a proven track record of motivating, developing and challenging their team to improve the delivery operation. Can you deliver this? Based in one of our delivery locations, experience, knowledge and skills in warehouse / transport are essential.

You will be responsible for

Leading your team to ensure your branch is trading efficiently, safely, within legal constraints and offering the highest customer service standards.

Managing delivery costs and customer charges to achieve agreed targets.

Identifying opportunities to improve efficiency and setting challenging targets to minimise payroll cost

Understanding the local market in order to offer the best service in your area ensuring fantastic customer service and satisfaction.

Managing your team effectively to cover all customer service requirements and engaging with customers, using feedback to improve service and satisfaction

Working with the regional team, assisting the business to identify opportunitieswhile developing or improving ways of working.

You will need

Previous experience and knowledge of deliveries/ transport are essential in addition to:

Experience of managing a warehouse operation

Engaging with customers and building and maintaining strong relationships

Developing new ideas and challenging a team to improve the delivery service

Identifying talent and encouraging development in a team

Motivating a team to build a strong customer service culture

Communicating openly and being able to influence key stakeholders

Planning and organising effectively

A Hands on approach is beneficial

Management CPC qualification is beneficial