Branch Manager

Booker Group; Nuneaton; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Discounts at Tesco

Health and Wellbeing support

Retirement savings plan

Job summary

ENGINEERINGUK is seeking a Delivery Manager in Nuneaton to ensure exceptional service from the Delivery Hub by leading teams and managing operations effectively. Your responsibility includes optimizing efficiency, training staff, and maintaining compliance with safety standards.

The ideal candidate should have strong team management experience and excellent communication skills. This role requires a commitment to customer service and supporting a diverse and inclusive workplace.

Qualifications

• Strong team player with a history of managing teams effectively.
• Experience within a Delivered Operation is preferred.
• Proven track record for holding people accountable.

Responsibilities

• Manage replenishment activity and oversee stock control functions.
• Ensure customer service standards are maintained at all times.
• Support new colleagues during their induction and champion diversity.

Skills

Team management track record

Excellent communication skills

Excellent problem solving

Great understanding of customer needs

Great coaching skills

Job description

What's in it for you

• A Booker colleague card with 10% off purchases at Booker and double discount events up to three times a year.
• After 3 months service, a Tesco colleague discount card with 10% increasing to 15% off most purchases at Tesco for a 4 day period after every four‑weekly pay day, i.e. thirteen times a year. In addition to 10% off at Tesco Cafe and 20% off all F&F purchases.
• 10% off pay monthly & SIM only deals with Tesco Mobile for yourself, along with further great deals through‑out the year.
• Up to 30% off car, pet and home insurance at Tesco bank. Terms and conditions apply.
• Free eye test when you spend £50 or more. You can also save 30% when you spend £50 or more on glasses, prescription sunglasses and contact lenses.
• 50% off health checks at Tesco Pharmacy.
• Exclusive access to discounted RAC breakdown cover rates.
• An exclusive deals and discounts website saving you money on everyday purchases including a cycle to work scheme.
• After 3 months service, you can join our annual Save As You Earn share scheme which allows you to buy Tesco shares in the future at a discount.
• Retirement savings plan (pension) – save up to 5% and Booker will match your contribution.
• Life Assurance – You are covered for death in service life cover of up to three times annual pay.
• Health and Wellbeing support and resources including our 24/7, confidential Employee Assistance Programme and Virtual GP for you and your family.
• A great holiday package.

About the role

You will work seamlessly with the Morning, Twilight and Night Delivery Managers to support the Area Manager to ensure that the Service from your Delivery Hub is best in class. You will manage a department which is Health, Safe and Legal at all times, maximising efficiency, availability and delivering great service to our customer.

You will be responsible for

• Ensuring that all replenishment activity is managed accurately, including space checks, that direct deliveries are dealt with effectively and that booking in is done in a timely manner.
• Overseeing that all ISOS (In Stock Off Sale) items are thoroughly investigated.
• Colleagues are trained in milk and bread ordering to ensure that all orders can be met.
• Overseeing Stock Control functions so that they are completed accurately.
• Ensuring that credit issues are investigated and resolved in a timely manner.
• Customer Service standards being lived in the branch and that the Customer Service team aim to serve all customers quickly, professionally, accurately and without delay.
• Making sure that Click and Collect is managed effectively.
• Overseeing that all butchery tasks are managed in line with Booker Be the Best At policies, and that customer orders are accurate and ready on time.
• Ensuring that diary tasks are completed and recorded as necessary.
• Overseeing effective security checking.
• Supporting new colleagues during their induction.
• Ensuring that all colleagues maintain a clean, tidy and safe environment in which to work.
• Leading by example, role‑modeling the Booker Code of Business Conduct and Win Together Behaviours.
• Building and maintaining good working relationships internally, and externally.
• Compliance with company policies and procedures and mandatory training.
• Supporting a Health, Safe and Legal culture.
• Championing Diversity and Inclusion ensuring Everyone Is Welcome at Booker.

You will need

• Team management track record.
• Strong team player.
• Excellent communication skills.
• Excellent problem solving.
• Great understanding of customer needs.
• Experience within a Delivered Operation is preferred.
• Great coaching skills.
• A proven track record for holding people accountable and delivering great standards.
• The ability to spot and nurture talent.
• The ability to multi‑task, prioritise and delegate appropriately.