Branch Manager

Booker; Wolverhampton; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Discounted food store personnel perks

Annual share scheme eligibility

Pension contributions & Life Assurance

Job summary

Booker is seeking a delivery hub supervisor to support Area Manager and ensure service excellence across Morning, Twilight and Night shifts. You will manage a Health, Safe and Legal department, maximise efficiency and deliver outstanding service to customers.

Join a team oriented role requiring strong coaching, problem-solving and people management skills, with a focus on multi-tasking, delegation and maintaining high standards in a fast-paced environment.

Qualifications

• Proven team management experience in a delivery or similar operations role.
• Strong communication skills and customer-focused approach.
• Excellent problem-solving and coaching abilities.
• Experience within a Delivered Operation is preferred.
• Ability to coach and mentor colleagues to meet high standards.

Responsibilities

• Ensure replenishment and direct deliveries are managed accurately and bookings are made timely.
• Oversee ISOS items and ensure stock control functions are accurate.
• Train colleagues in milk and bread ordering to meet orders.
• Ensure credit issues are investigated and resolved promptly.
• Uphold customer service standards and run Click and Collect effectively.
• Oversee that butchery tasks comply with policy and orders are ready on time.
• Lead safety, cleanliness and security checks across the hub.
• Support induction for new colleagues and promote a safe, inclusive culture.

Skills

Team management

Excellent communication

Problem solving

Customer focus

Delivery operation experience

Coaching skills

Accountability & standards

Talent spotting & nurturing

Multitasking & delegation

Team player

Job description

What's in it for you

At Booker, along with being a great place to work and giving you an opportunity to get on in your career, we also offer the following fantastic package of benefits:

• A Booker colleague card with 10% off purchases at Booker and double discount events up to three times a year.
• After 3 months service, a Tesco colleague discount card with 10% increasing to 15% off most purchases at Tesco for a 4 day period after every four-weekly pay day, ie. thirteen times a year. In addition to 10% off at Tesco Cafe and 20% off all F&F purchases.
• 10% off pay monthly & SIM only deals with Tesco Mobile for yourself, along with further great deals through-out the year.
• Up to 30% off car, pet and home insurance at Tesco bank. Terms and conditions apply.
• Free eye test when you spend £50 or more. You can also save 30% when you spend £50 or more on glasses, prescription sunglasses and contact lenses.
• 50% off health checks at Tesco Pharmacy.
• Exclusive access to discounted RAC breakdown cover rates
• An exclusive deals and discounts website saving you money on everyday purchases including a cycle to work scheme.
• After 3 months service, you can join our annual Save As You Earn share scheme which allows you to buy Tesco shares in the future at a discount.
• Retirement savings plan (pension) - save up to 5% and Booker will match your contribution.
• Life Assurance - You are covered for death in service life cover of up to three times annual pay
• Health and Wellbeing support and resources including our 24/7, confidential Employee Assistance Programme and Virtual GP for you and your family.
• A great holiday package

About the role

You will work seamlessly with the Morning, Twilight and Night Delivery Managers to support the Area Manager to ensure that the Service from your Delivery Hub is best in class. You will manage a department which is Health, Safe and Legal at all times, maximising efficiency, availability and delivering great service to our customer.

You will be responsible for

• Ensuring that all replenishment activity is managed accurately, including space checks, that direct deliveries are dealt with effectively and that booking in is done in a timely manner.
• Overseeing that all ISOS (In Stock Off Sale) items are thoroughly investigated.
• Colleagues are trained in milk and bread ordering to ensure that all orders can be met.
• Overseeing Stock Control functions so that they arecompleted accurately.
• Ensuring that credit issues are investigated and resolved in a timely manner.
• Customer Service standards being lived in the branch and that the Customer Service team aim to serve all customers quickly, professionally, accurately and without delay.
• Making sure that Click and Collect is managed effectively.
• Overseeing that all butchery tasks are managed in line with Booker Be the Best At policies, and that customer orders are accurate and ready on time.
• Ensuring that diary tasks are completed and recorded as necessary.
• Overseeing effective security checking.
• Supporting new colleagues during their induction.
• Ensuring that all colleagues maintain a clean, tidy and safe environment in which to work.
• Leading by example, role modelling the Booker Code of Business Conduct and Win Together Behaviours.
• Building and maintaining good working relationships internally, and externally.
• Compliance with company policies and procedures and mandatory training
• Supporting a Health, Safe and Legal culture.
• Championing Diversity and Inclusion ensuring Everyone Is Welcome at Booker.

You will need

• Team management track record.
• Strong team player.
• Excellent communication skills.
• Excellent problem solving.
• Great understanding of customer needs.
• Experience within a Delivered Operation is preferred.
• Great coaching skills.
• A proven track record for holding people accountable and delivery great standards.
• The ability to spot and nurture talent.
• The ability to multi task, prioritise and delegate appropriately.